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Security Officer

Missouri Botanical Garden, 2345 Tower Grove Ave., St. Louis, Missouri, United States of America Req #160
Thursday, February 27, 2020
This is a 3rd shift position working from 11:00 pm to 7:00n am. 
 

Summary: Provides a visual, unarmed security presence to preserve the safety and security of Garden staff/visitors and properties by: patrolling Garden buildings, grounds and parking lots; conducting inspections; and manning assigned posts.

                                   

Essential Duties and Responsibilities: 

  • Security Officer is considered an “Essential Staff” member and is required to work

    scheduled shift at all times, in all conditions.

  • Acts as First Responder to medical emergencies, administers First Aid/CPR/AED as needed.

  • Utilizes Garden's IRIMS system to generate detailed accident reports and near-misses.

  • Responds to Garden fire and burglar alarms and investigates causes of the alarm. Clears and secures the scene quickly ensuring the safety of visitors, staff and volunteers. Assists emergency personnel (STL Fire Department and/or STL Police Department) as needed.

  • Assists with directing pedestrian and vehicular traffic, as well as crowd control on Garden grounds.

  • Prepares and submits complete and accurate electronic and written reports as required. Reports include but are not limited to:  Lights Out (Garden and Street), Inclement Weather Log, and MSD Drainage.

  • Monitors weather conditions and takes action to ensure the safety of visitors, staff,

    volunteers and Garden property.

  • Performs wand tours; patrols premises and conducts ground inspections on foot, bike, Segway, and using other Garden vehicles (i.e., golf carts, etc.) to maintain order and secure buildings (i.e., windows, doors, gates, etc.).

  • Identifies safety concerns and initiates corrective action.

  • Conducts periodic alarm testing for elevator, fire, security and other equipment as directed in accordance with required standards.

  • Monitors the Garden's energy management system when performing duties as Ridgway Officer, paying special attention to greenhouse temperatures from September through May.  When assigned the greenhouse as part of responsibility, must perform visual inspection of temperature in greenhouse to verify that the temperatures are within range and if out of range, take immediate action by contacting HVAC individual on duty or on call.

  • Provides customer service, including motor vehicle assistance, to visitors, volunteers and employees (i.e. giving directions to other area attractions, greets public for weddings, parties, etc.).

  • Transports employees in Garden-owned motor vehicle to other campus buildings/parking lots as needed; provides personal protection; accompanies employees to their parked vehicles or other specified locations after standard operating hours.

  • Detects and reports to supervisor any suspicious activities/actions which may be a threat to employees, visitors, volunteers, Garden property, etc.; prepares and submits daily electronic and written reports as required.

  • Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.

  • Accepts all lost and found items and writes information in the appropriate department log.

  • Allows only authorized staff to enter facilities and prevents unauthorized access to restricted areas.

  • Opens and closes facilities daily, ensuring the employees, volunteers and visitors have left the premises.

  • Reports security breaches utilizing established procedures to supervisor or local law enforcement officials and assist them as directed or needed.

  • Reports general maintenance concerns in accordance with established guidelines (i.e. broken locks, unlit emergency exit signs, broken glass, water leaks, etc.) utilizing the TMA system.

  • Responsible for transporting sensitive property to various locations as directed.

  • Promotes and maintains an environment that fosters trust, open communication, and teamwork, works effectively with other Garden departments and external organizations to accomplish goals and identify and resolve problems; reports issues to supervisor which cannot be resolved; maintains confidential information.

  • Actively participates in Garden safety initiatives as necessary; adheres to all health and safety guidelines; prioritizes safety in fulfilling all assignments; provides continuous education to employees, visitors, volunteers regarding Garden policies/procedures.

  • May provide front desk support as needed; answers telephones; performs light administrative tasks; and monitors video surveillance cameras.

  • Behave & communicate in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others.

  • Performs other duties as assigned.

Supervisory Responsibilities:  Position requires fulfilling watch commander responsibilities on a rotational basis to accommodate scheduled and unscheduled days off.                                         

 

Competencies:

 

  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments prepared and on time.

  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings, as required.

  • Written Communication - Writes clearly and informatively, using correct spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

  • Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure, including managing difficult and emotional customer situations; Accepts responsibility for own actions; Follows through on commitments; Presents a professional attitude at all times under scrutiny of general public.  

  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

  • Demonstrates organizational, project planning and problem solving skills.

  • Maintains confidentiality of information.

  • Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

  • Customer Service - Manages difficult or emotional situations; Responds promptly to internal or visitor needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Qualifications/Experience:

  • Minimum 2-3 years’ experience as a security guard required; public venue experience a plus.

  • Scheduling flexibility that allows working a rotated schedule, evenings, weekends and holidays.

  • Ability to identify suspicious characters, movements and dangerous situations. Must always be alert and ready to deal with security emergencies.

  • Ability to ask questions in ways that enhance the clarity, quality, and reliability of information; maintains confidentiality.

  • Proven ability to maintain a calm demeanor when handling routine and crisis situations; poised, professional, self-confident, friendly attitude.

  • Demonstrated ability to communicate effectively/clearly at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner, answering questions regarding the Garden and its operations.

  • Demonstrates highest level of professional and ethical conduct; knowledge and understanding of organizational policies, procedures and systems.

  • Desire and willingness to work as part of a team required; proven ability to work collaboratively with internal team members and external organizations (i.e., vendors, etc.) for the purposes of achieving goals/objectives.

  • Demonstrated ability to effectively write reports, construct emails and business correspondence using correct grammar/sentence structure, spelling, etc.

  • Exceptional time management skills, problem-solving and conflict resolution skills required; ability to work independently with little instruction, coordinate and prioritize multiple tasks, and complete in a timely manner.

  • The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

Education:      

         

  • High School diploma or equivalent required.

  • An equivalent combination of skills, education and experience may be considered.

   

Computer Skills:

 

  • Proficient computer experience navigating through various PC applications including, but not restricted to, Microsoft Office suite (i.e., Outlook, Access, Excel, Word)

  • Ability to effectively use report writing software on a daily basis.

Other Skills and Abilities: N/A

 

Language Skills:

 

  • Ability to communicate effectively in English (oral and written).

  • Fluent Spanish, Chinese or Japanese Bilingual skills preferred.  

                

Reasoning Ability: 

 

  • Requires ability to exercise independent judgment to apply facts and principles to respond to a variety of situations.

  •   Requires ability to exercise tact to resolve situations in a positive manner. 

Certificates, Licenses, Registrations:   
  

  • Must possess and maintain a valid driver’s license and clean driving record (prior to employment).

  • Ability to obtain and maintain the following licenses within (2) months of hire date is required:  valid chauffeur’s and security officer's licenses (St. Louis City or County).

  • Ability to obtain the following certifications within (2) months of hire date and renew annually is required:  American Red Cross CPR, First Aid, and the Garden’s Automatic External Defibrillator (AED).

Physical Demands:

 

  • Ability to lift and carry up to 50 lbs.

  • May be required to perform tasks at varying heights (i.e., step stool, climb ladder, etc.).

  • Ability to wear personal, protective equipment.

  • Must be able to work outdoors year-round.

  • Ability to do considerable standing, walking, bending, stooping and reaching for extended periods of time—ability to walk up to 90 minutes a stretch, 2-3 times per shift; 85% or more of the workday is standing on feet to patrol the premises.

  • Ability to wear Garden-issued Personal Protective Equipment to complete tasks as needed.

  • Ability to effectively utilize computer keyboard (typing).

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

     

Work Environment:  

 

  • Ability to endure all weather conditions/extreme temperature variations for extended periods of time when performing ground patrols, assisting employees, volunteers, and visitors (i.e., in temperatures over 100°F as well as temperatures below 0°F, in rain, snow and other inclement weather conditions as needed; indoors/ building areas).

  • Comfortable working in immediate proximity to general public, in a safe and friendly manner, answering questions regarding the Garden and its operations.

  • Ability to drive/ride in Garden motor vehicle transporting employees to other campus buildings/parking lots as needed for up to (8) hours daily for several weeks.

     

Other details

  • Pay Type Hourly
  • Missouri Botanical Garden, 2345 Tower Grove Ave., St. Louis, Missouri, United States of America