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Broadband Technician I

Harrisonburg, VA, USA; Waynesboro, VA 22980, USA Req #1264
Friday, March 13, 2020
Shentel (NASDAQ: SHEN) is a regional telecommunications company successfully providing a broad range of telecommunication solutions for over 110 years.  Shentel is committed to enriching the lives of the customers we serve with the highest quality telecommunication services by making major investments in technology easy.  It is our vision to provide rural communities with access to the same level of telecommunications services as those found anywhere else in the US.  With operations in multiple states, we provide our customers with wireline and wireless telephone, Cable TV, and internet.  In addition Shentel is proud to be an affiliate of Sprint.  We own and operate the more than 1000 towers that support our wireless network and employ the teams who work in our 48 Sprint stores, provide customer service, and operate the wireless network.  We are looking for dedicated people with professional attitudes who take pride in providing superior customer service, closing sales and driving success of all of the facets of our business.  We're Shentel.  Always connected to you.  Shentel is an Equal Opportunity Employer and a Drug-Free Workplace. 

I. Job Summary:

Responsible for installation and repair of Fixed Wireless broadband Internet and related services to residential and commercial locations. Provides superior customer service and workmanship during the installation and repair process.  Supports system troubleshooting, maintenance and repairs from the customer premises to the cell site. Will be included in Shentel on-call schedule and expected to work weekends. Daily contact with customer concerning installation of equipment and service problems. Working conditions include regularly working in elevated work environments (e.g., ladders, rooftops, etc.), regularly driving company vehicles over 75 miles daily, and periodically working in attics and crawl spaces with temperature fluctuations.

II. Duties and Responsibilities:

a. Installs and repairs Fixed Wireless broadband Internet service and related services inclusive of all cabling and hardware (e.g., antennas, mounts, WIFI routers, etc.).
b. Programs and configures customer premise equipment and educates customers on use.
c. Effectively works with other Shentel departments (e.g., Dispatch, Customer Care, NOC, etc.) to communicate status of orders while providing outstanding customer service.
d. Supports system maintenance and troubleshooting.
e. Operates and maintains climbing devices, ladders, hand tools, power tools, vehicles, test equipment, laptop computers, and mobile phone.
f. Observes all company safety procedures at all times.
g. Demonstrates and holds employees accountable for stewardship of the brand to include embodiment of the Shentel Way by ensuring appropriate use of the brand (name, logo, company, appearance, and attitude) within their respective team and organization.
h. Responsible for following Shentel employee technical training program.
i. Responsible for following, supporting, and enforcing all internal control processes and procedures (e.g., Inventory, etc.).

III. Qualification Requirements:

a. Education:  High school diploma, vocational-technical school diploma or equivalent required.
b. Experience:  3 years of experience with residential or commercial installation and maintenance preferred.
c. Valid driver’s license (with no exceptions) required.
d. Ability to effectively read and comprehend written materials and electronic communications. 
e. Ability to use computers inclusive of basic software applications (e.g., MS Word, Excel, web browsing, etc.) and other electronic support devices. 
f. Ability to effectively and professionally communicate with customers and co-workers in both face-to-face and remote situations. 
g. Ability to lift 75 pounds and transport 200 feet. 
h. Ability to effectively work in elevated and underground work environments while using power tools. 
IV. Knowledge of:

a. Basic telecommunications concepts such as wireless, WIFI, CATV, fiber optic, coaxial transport systems, electricity.
b. Basic troubleshooting skills (e.g., CATV systems, computers, computer networking, telephone, etc.).

This position description is only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this position. The incumbents may be requested to perform tasks other than those stated in this description. The company reserves the right to revise or change this job description as the need arises. This job description does not constitute any written or implied contract of employment.

Shentel is an Equal Opportunity Employer and a Drug-Free Workplace.  Click to review our Privacy Policy.

Shentel will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please email and provide your name and contact information.

Other details

  • Job Family Engineering & Operations
  • Pay Type Hourly
  • Harrisonburg, VA, USA
  • Waynesboro, VA 22980, USA