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Broadband Maintenance Tech 501

Summersville, WV 26651, USA Req #1368
Monday, May 11, 2020
Shentel (NASDAQ: SHEN) is a regional telecommunications company successfully providing a broad range of telecommunication solutions for over 110 years.  Shentel is committed to enriching the lives of the customers we serve with the highest quality telecommunication services by making major investments in technology easy.  It is our vision to provide rural communities with access to the same level of telecommunications services as those found anywhere else in the US.  With operations in multiple states, we provide our customers with wireline and wireless telephone, Cable TV, and internet.  In addition Shentel is proud to be an affiliate of Sprint.  We own and operate the more than 1000 towers that support our wireless network and employ the teams who work in our 48 Sprint stores, provide customer service, and operate the wireless network.  We are looking for dedicated people with professional attitudes who take pride in providing superior customer service, closing sales and driving success of all of the facets of our business.  We're Shentel.  Always connected to you.  Shentel is an Equal Opportunity Employer and a Drug-Free Workplace. 

Job Summary:

Responsible for maintenance, installation and repair of FTTH services in the Shentel FTTH systems. Installs all Shentel FTTH video , broadband internet access and voice services. Supports system troubleshooting, maintenance and repairs from the customer premises to the head end / IP Hub location including all active and passive devices. Will be included in Shentel on-call schedule and expected to work Saturdays periodically. Daily contact with customer concerning service problems and installation of equipment as well as clearing network and customer troubles. Frequent contact with manufacturers for technical assistance. Working conditions include climbing, bucket truck operation, working at heights, driving approximately 50 to 100 miles a day and working diverse hours.

Qualification Requirements:
a. Education: High School Diploma or equivalent required.
b. Experience Level: 5 years of CATV, wireline and fiber optic installation, maintenance, troubleshooting and repairs.
c. Special Requirements:
  i. Ability to read and comprehend written materials.
  ii. Ability to communicate in both face-to-face and non-face-to- face situations.
  iii. Ability to lift 50 pounds and transport 200 feet.
  iv. Ability to work aloft on ladder or bucket truck, as well as underground while using power tools.
d. SCTE, NCTI or cable company equivalent certifications for maintenance tech or head end technician required. Candidate must be holding certification, or certifying entity must verify certification.
e. Experience with digital CATV systems, IP Video, Optical installation and troubleshooting.
f. Competent in fiber optic theory and fiber cable system operation, maintenance and troubleshooting.
g. Skills Summary: PC skills utilizing laptop devices and basic software applications (MS Word, Excel, Web Browse).
h. Valid Driver’s license required, DCJS certification preferred.  
Knowledge of:
a. Telecommunications concepts, CATV, fiber optic and coaxial transport systems, electricity and electronics.
b. Troubleshooting skills in fiber optic systems using experience and test equipment.
c. Skills: Ability to deal tactfully and effectively with the public and staff, as well as 3rd party vendors and other utilities.
Shentel is an Equal Opportunity Employer and a Drug-Free Workplace.  Click to review our Privacy Policy.

Shentel will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please email and provide your name and contact information.

Other details

  • Job Family Engineering & Operations
  • Pay Type Hourly
  • Required Education High School
  • Summersville, WV 26651, USA