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Customer Service Reps-Andersen Windows & Doors

Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America Req #1913
Wednesday, May 20, 2020


Alta Resources is Hiring!

Customer Service Rep – Andersen Windows & Doors

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, “best-in-class” customer service for our client, Andersen Windows & Doors.

 

What You’ll Do:

When you join Alta Resources you represent our clients. In this case, you will be a Customer Service Rep on our Andersen Windows & Doors team. You will listen to, talk with and problem solve the issues of concerned Anderson customers, dealers and employees. You will also:

 

  • Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
  • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
  • Provide product support.
  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

 

Qualifications/Requirements:

  • Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to build relationships with clients, consumers and coworkers.
  • Strong organization and time management skills.

 

Education & Experience

  • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
  • Previous work experience in customer service, sales, training, or member retention required.
  • Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
  • Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
  • Polished phone demeanor, tone and etiquette is required.



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Other details

  • Pay Type Hourly
  • Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America