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0923 - TRC - Management Fees - Business Systems Analyst - Agency Admin

200 Dunham Ave, Jamestown, NY 14701, USA Req #967
Friday, August 7, 2020
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.

The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.

The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.

Business Systems Analyst Job Description RESPONSIBLE TO: Director of Information Systems FUNCTION: To serve as the lead technical staff in troubleshooting and resolving issues reported by end users for assigned Agency business applications. Research, recommend, and implement new functionality for assigned applications. Ensure assigned applications are updated, operational, and meet the needs of end users. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Must possess excellent problem solving and time management skills. Extensive experience with SQL server. Must possess excellent knowledge of MS Windows operating systems, TCP/IP networking protocol, and relational database management software. Must be thoroughly familiar with a variety of data extraction and formatting tools and techniques. Knowledge of or ability to learn specialized software determined by the Director of IT. Must possess excellent verbal and written communication skills and the ability to work well with others in a diverse employee population. Reliability, flexibility, willingness, and ability to work non-traditional hours as needed or assigned. Physical condition or reasonable accommodation(s) commensurate with the demands of the job. MINIMUM QUALIFICATIONS: Bachelor of Science Degree in Computer Science, Mathematics, or business related area plus one (1) year of experience providing end-user support to business applications in a large, networked environment, OR Associate’s Degree in Computer Science, Mathematics, or business related area plus three (3) years of experience providing end-user support to business applications in a large, networked environment. Regional travel required for position. IDENTIFIED KEY COMPETENCIES: DUTIES SUPERVISORY: OTHER DUTIES: Refer to Appendix REQUIRED TOOLS: Refer to Appendix 3/25/2019 / REV : 3/2019 Information Systems THE RESOURCE CENTER Grade: 18 Exempt PTO/CAT: 4 MINIMUM QUALIFICATIONS: Bachelor of Science Degree in Computer Science, Mathematics, or business related area plus one (1) year of experience providing end-user support to business applications in a large, networked environment, OR Associate’s Degree in Computer Science, Mathematics, or business related area plus three (3) years of experience providing end-user support to business applications in a large, networked environment.


The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.

Other details

  • Job Family TRC
  • Pay Type Salary
  • 200 Dunham Ave, Jamestown, NY 14701, USA