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0903 - TRC - HR - Human Resources Personnel Coordinator

200 Dunham Ave, Jamestown, NY 14701, USA Req #1017
Monday, August 24, 2020
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.

The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.

The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.


RESPONSIBLE TO:Human Resource Director


In conjunction with or under the direction of the Assistant Director/HR or Director of Human Resources, is responsible for providing Human Resources oversight within The Resource Center (TRC) and Allied Industries, including the development of Agency Human Resources policy and procedure, enforcement of federal, state, and local regulations and recruitment efforts.


A.Oversee Human Resources/Finance Help Desk function and develop potential for maximum customer responsiveness/satisfaction.

B.Provide guidance to managers, department heads and the executive staff in matters of Agency policy and procedure, contract support, and progressive disciplinary action (ensuring complete record for future reference, especially in a grievance or unemployment dispute); update, develop, and maintain Supervisory Procedural Manual.

C.Investigate, or assists in the investigation of allegations of sexual harassment, discrimination, and/or hostile work environment; providing a thorough analysis of the facts, formulating a conclusion, and advising affected parties regarding resolution of the issue.

D.Review, develop and recommend policies and procedures relating to Human Resources issues.

E.Responsible for preparation of federal and state reports (i.e. Affirmative Action Plan, Equal Employment Opportunity Commission, 14c, and Vets-100 reports, and others as needed/requested.

F.Prepare, review, audit periodic reports and verify integrity prior to distribution.

a.Oversee Human Resource Internal audit procedures and ensure sample testing and review on a monthly basis

G.Represent the department at various meetings and committee functions as needed or assigned.

H.Responsible for the identification, implementation, administration, and maintenance of a variety of automated Human Resources system.

1.Ensures Human Resources systems are updated regularly and reviews transactions to ensure accuracy and compliance with established policies and procedures.

2.Ensures that staff and supervisors are all adequately trained in proper utilization of automated Human Resources systems.

I.Serve as employment contract “expert” and assist in costing analytics development.

J.Ensure accuracy, integrity, and security of personnel files in relation to the established record retention schedule.

K.Oversee Agency-wide off-boarding procedure to ensure compliance with all protocols, especially supporting the Unemployment Insurance success rate.

L.Support and track the Outcomes and Performance Targets relative to assigned area(s) of responsibility.

M.Coordinate Agency 360-degree feedback program to provide senior leadership with meaningful and timely feedback/development opportunities.

N.Oversee Departmental supplies within budgetary parameters.


Card Sort Pending


Must possess excellent interpersonal and written/oral/presentation skills, including the demonstrated ability to effectively communicate with peers, subordinates, executive management, and external customers/vendors in order to achieve desired outcomes; Commitment to developing and maintaining positive relationships across multiple channels in order to effectively resolve conflicts in a mutually beneficial manner; Exceptional organizational/time management skills with a demonstrated ability to deal with ambiguity, along with ever-evolving needs and competing/multiple priorities, in order to remain responsive to the needs of a diverse workforce; Must be action and detail-oriented and possess the ability to work well under pressure; Comprehensive knowledge of modern Human Resources practices and procedures, including federal, state, and local laws; Thorough understanding of compensation/classification system design, processes, and procedures; Detailed understanding of benefit design and administration; Working knowledge of computerized Human Resource information systems and/or personal computer software; Ability and willingness to oversee and direct the work of others; Ability to follow through on detailed problems, resolving them in mutually acceptable solutions; Ability to interact effectively with staff and management of all levels, both within and outside of the organization;Strong computational and analytical skills with the ability to collect, interpret and synthesize data; Reliability, adaptability and flexibility, including a willingness and ability to travel and work non-traditional hours as needed to carry out assigned duties; Must possess initiative and sound judgment and abide by principles of confidentiality (including HIPAA) in carrying out assigned responsibilities; Physical condition commensurate with demands of the job.


Bachelor’s Degree in Human Resources or related business field plus two (2) years professional experience in Human Resources, OR Associates Degree plus four (4) years professional experience in Human Resources or related business field


1.Administrator Access to Internal Systems

a.Badge Access (Dunham Only, 24/7 with alarm code)

b.E-mail (internal and external account)

c.Help Desk Platform

d.Human Resources Information System (HRIS)

e.Internet (with research browsing capabilities)

f.Project Management Platform

g.Shared Drives (Human Resources)

h.Time and Attendance System

i.Training Management System

2.Others as Needed or Assigned

5/11; Rev’d 6/12; 1/19; 6/20

Human Resources


Grade 18, Exempt


CFR: 690

The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.

Other details

  • Job Family TRC
  • Pay Type Salary
  • 200 Dunham Ave, Jamestown, NY 14701, USA