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0903 - TRC - HR - Specialist - Agency Admin

200 Dunham Ave, Jamestown, NY 14701, USA Req #1012
Monday, August 24, 2020
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.

The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.

The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.

FUNCTION: Under the direction of the Human Resources Administrator, is responsible for the day-to-day administration of a wide variety of activities in support of the compensation and benefits component of the Human Resources Department.

BENEFITS: Responsible for the day-to-day administration of a variety of employee benefit programs, including medical insurance, dental insurance, voluntary benefits, retirement savings, PTO/CAT, holidays, and tuition reimbursement, performing duties including but not limited to: 

        • Processing of employee insurance enrollments, terminations, and status changes

        • Reporting of name, address or other employee information changes to applicable vendor(s)

        • Setting up and/or modifying payroll deductions for designated benefits, in conjunction with the Payroll Department

        • Drafting and distribution of routine correspondence with insurance vendors or designated others as needed or assigned

        • Serves as employee resource for routine insurance questions.

        • Ensures processing and distribution of benefit letters for terminating employees

        • Serves as day-to-day liaison with insurance vendors, administrators and relevant others regarding enrollments, terminations, claims processing and other related duties.

        • Coordinates the implementation of benefit enrollment period and annual open enrollment period(s).

        • Periodic audits of enrollments, premium statements and benefit deductions  

EDUCATION: Under the direction of the Administrator, assumes responsibility for a variety of benefits education activities, including individual or group training sessions.

LEAVE MANAGEMENT: Responsible for the day-to-day administration of all leaves of absence, including American’s with Disabilities Act (ADA), NYS Short-Term Disability (DBL), Family Medical Leave Act (FMLA), NYS Paid Family Leave (PFL), including but not limited to:

    • Validation, processing, and tracking of all claims

    • Timely and accurate monitoring of all leaves of absence, ensuring compliance with applicable laws and TRC policy

    • Coordination of concurrent leaves of absence

    • Timely and accurate communication with department Directors, regarding frequency and durations of leaves of absence

    • Coordination of recertification, as deemed reasonable and appropriate, based upon supporting medical documentation

    • Ensuring timely and accurate termination of employment for employees with exhausted leaves of absence


  • Performs other related duties and participates in projects as assigned.

  • Ensures employee enrollment in and access to HRIS system for purposes of benefits, and employee self-service

  • Assists in gathering a variety of data necessary for reporting in areas including but not limited to agency-wide and departmental outcomes and scorecard tracking, Board reports, regulatory reporting, and benefit reporting/costing

  • Prepares special reports for department and/or agency-wide management as needed or requested


  1. Administrator Access to Internal Systems

    1. Badge Access (Dunham Only, M-F, 7a-7p)

    2. E-mail (internal and external account)

    3. Help Desk Platform

    4. Human Resources Information System (HRIS)

    5. Internet (with research browsing

    6. Shared Drives (Human Resources)

    7. Time and Attendance System

    8. Training Management System


  2. Administrator Access/Authorization to
    External Vendors/Accounts

    1. Regulatory/Compliance Platforms

    2. Vendor Platforms

  3. Others as needed or assigned


RESPONSIBLE TO: Designated Support Department Supervisor.


FUNCTION: To assist and facilitate various functions within area of responsibility. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:  Knowledge of and/or ability to use computer software such as Microsoft Excel and Word as well as related financial software. Ability to use office equipment such as
calculator, copy machine, etc.  Must be detailed oriented and able to adhere to time sensitive deadlines. Good written and verbal communication skills and the ability to work with a diverse group of customers, both internal and external to the organization.  Ability to work non-traditional hours as needed or assigned to meet the needs of the department; ability and willingness to travel for work, including use of personal vehicle.  Physical condition or reasonable accommodation(s) commensurate with the demands of the job.


MINIMUM QUALIFICATIONS: Bachelors degree in accounting, business administration or related field; OR Associates degree in accounting, business administration or related field and two (2) years of demonstrated office experience; OR six (6) years of demonstrated office experience in related capacity. 


Grade 13 Cross-Trained Specialist: Refer to Appendix and a Specialist can be promoted to a Cross-Trained Specialist once they have achieved at least one year of full time experience in the Payroll, Accounts Payable, Accounts Receivable, HR Leaves Coordinator, Benefit Management or Recruitment groups and at least one year of full time experience in a second and separate group. Such employee will require an Agency Employee Performance Plan and Appraisal that reflects an overall performance rating of “Meets Expectations” or better in each area of experience.  In addition, a Cross-Trained Specialist is expected to maintain their expertise in both areas of expertise and support Agency needs in both areas of expertise. If such expertise is not maintained the employee would be returned to a Specialist position.

The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.

Other details

  • Job Family TRC
  • Pay Type Hourly
  • 200 Dunham Ave, Jamestown, NY 14701, USA