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1001 - TRC - ICF - Service Coordinator

862 Foote Ave, Jamestown, NY 14701, USA Req #869
Wednesday, July 22, 2020
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.

The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.

The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.

SERVICE COORDINATOR I/II SOCIAL SERVICES RESPONSIBLE TO: Service Coordination Supervisor FUNCTION: To provide comprehensive service coordination to individuals with disabilities and their families with an emphasis on promoting independence and life satisfaction. This will include assessing the desires and needs of the individual, and arranging for high quality services designed to meet those individual needs and desires. Major functions include the person-centered development of a service plan, linking individuals with service providers, monitoring planned services and coordinating all phases of service. The Service Coordinator will also maintain contact with the individuals’ families in order to obtain ongoing, positive support for the individual. In addition, the Service Coordinator will monitor the individuals’ satisfaction with all services and will make adjustments in the service plan as necessary. SPECIFIC DUTIES: CLINICAL: 1. Upon enrollment, the Service Coordinator will make a preliminary assessment of the individual’s • strengths, abilities, interests and needs. • availability of natural support systems This assessment will be used in the development of a Preliminary Service Plan. 2. The Service Coordinator will develop and update the plan in accordance with regulatory requirements, as follows: • The plan will be developed based on the individual’s preferences, capabilities, and needs. • The plan will be developed in conjunction with the person, his/her advocate, and all major providers of service. The Service Coordinator will demonstrate the ability to effectively facilitate Service Plan meetings to elicit input from all involved individuals. • The plan will be developed utilizing appropriate formal and informal assessments, appropriate professional consultation, and the professional judgment of the Service Coordinator. It will identify the informal and formal supports to be provided to the person, and will also identify a plan for meeting all unmet needs. • The Service Coordinator will review the Service Plan semi-annually or more frequently if the person and his/her advocate request it. Updated Service Plans will be distributed to the person, his/her advocate, and to all major service providers within 45 days of the meeting date. • The Service Coordinator will complete Service Plan addendums when changes in service occur. Addendums will be distributed to all major service providers at the time they are completed. 3. The Service Coordinator will assist with the implementation of the Service Plan by accessing services on behalf of the person and his/her advocate when necessary. • The Service Coordinator will make referrals for requested services and will follow up with Service Providers to assure that services are provided in accordance with the person’s preferences and needs. • The Service Coordinator will aggressively explore service options for needs that are not being met and will utilize natural supports, generic community resources and relevant community agencies as resources to meet the person’s needs. • When individuals are on waiting lists for services, the Service Coordinator will make regular contact with the service provider or agency to evaluate the status of the service request and to request that the person’s placement on the waiting list be re-evaluated when indicated. • The Service Coordinator will coordinate and facilitate team meetings to discuss relevant issues regarding the person that require collaborative planning. • The Service Coordinator will communicate all relevant changes regarding the person and their service needs to his/her advocate and to all major service providers in a timely manner. 4. The Service Coordinator will monitor all services included in the Service Plan, as follows: • The Service Coordinator will hold a face-to-face meeting with the person a minimum of three (3) times per year, one of which is in the individual’s home. Professional judgment and individualized assessment should be used to determine additional frequency of in-home visits. • The Service Coordinator will monitor satisfaction with the frequency and type of service being received and will document the level of satisfaction in the monthly contact note. • The Service Coordinator will maintain regular contact with the person’s advocate/involved family members to ensure that they are satisfied with services being provided, if they are not involved in the face-to-face meetings. • The Service Coordinator will advocate with service providers, as necessary, if the person or his/her advocate is dissatisfied with a service they are receiving, and will effectively facilitate resolution of the concern. • If resolution of a specific concern cannot be reached, the Service Coordinator will assist the person and his/her advocate in initiating a formal complaint or in seeking an alternate provider of services. 5. The Service Coordinator will maintain the Service Coordination record and provide services in accordance with all regulatory requirements, as follows: • The Service Coordinator will maintain information that documents the person’s eligibility for and authorization to receive services. This will include copies of the Medicaid Service Coordination application, Waiver Application (as applicable), Notices of Decision, and all supporting documentation. • The Service Coordinator will maintain copies of all current evaluations and assessments. • The Service Coordinator will maintain a Monthly Summary and other relevant contact notes and these notes will be available in the Service Coordination file by the 15th day of the month following the provision of services. • The Service Coordinator will maintain copies of the Service Plan, safeguards, and all relevant program plans. • The Service Coordinator will complete and maintain all other documentation as required by the funding source. • The Service Coordinator will properly identify incidents, and will complete the necessary reports, notifications and follow-up documentation in a timely manner. 6. The Service Coordinator will respond to crisis situations that are presented and will assist in the resolution of such crises, including but not limited to: • Assisting the person in making temporary housing arrangements. • Assisting the person in securing basic need items such as food and clothing. • Assisting the person in resolving housing-related issues such as inadequate housing or utility shut-offs. • Assisting the person in resolving legal issues (posting bail/bond, securing a public defender, filing a police complaint). • Assisting the person in resolving mental health issues by facilitating a mental health evaluation or inpatient admissions. 7. The Service Coordinator will complete the closure process for persons no longer enrolled in Service Coordination. 8. Completes all other duties as assigned by supervisor. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Service Coordinator I: The Service Coordinator will possess a thorough understanding of the service coordination function and philosophy. The Service Coordinator will maintain a person-centered focus when working with persons and will be creative in developing service environments that are consistent with the person’s interests, capabilities, needs, and available natural supports. The Service Coordinator will be available to the person and their family, as needed, during non-traditional hours. The Service Coordinator will possess excellent verbal and written communication skills, be capable of maintaining accurate records, and be able to travel throughout the assigned service area. The Service Coordinator will provide off-hours contact information directly to individuals and their families, and will respond to off-hour requests for assistance as needed. The Service Coordinator will maintain a professional appearance and demeanor. Physical condition commensurate with the demands of the job. Service Coordinator II: In addition to possession of all of the Required Knowledge, Skills and Abilities for Service Coordinator I, the Service Coordinator II will demonstrate a comprehensive knowledge of agency and community services; an understanding of the approval/eligibility requirements for Social Security, Medicare and Medicaid; the ability to work with individuals living in a variety of settings (IRA, Family Care, private homes); and the ability to work with individuals of all ages. The Service Coordinator II will have a broad-based understanding a various funding sources and how they impact the availability of services. The Service Coordinator II will demonstrate the ability to work without direct supervision and to solve complex work problems independently. MINIMUM QUALIFICATIONS: Service Coordinator I: A baccalaureate degree in human services and two (2) years of experience in providing services to persons with disabilities. OR Masters degree in human services and one year of experience in providing services to persons with disabilities (1); OR Associates degree in nursing or health field and four (4) years of experience in providing services to persons with disabilities. Note: For jobs requiring fluency in Spanish, we will accept the following set of minimum qualifications: Associates degree in human service field and four (4) years of experience in providing services to persons with disabilities. Service Coordinator II: In order to advance to Service Coordinator II, the employee must possess successful completion of one (1) year of continuous employment as a Service Coordinator I at the time of performance review. This provision goes into effect in January 2006, with the implementation of the career ladder progression. Previous service as a Service Coordinator I will not count towards the one (1) year continuous service requirement. In addition, the Service Coordinator II will have demonstrated that they meet or exceed performance expectations in ten (10) key areas. Valid driver’s license or commensurate transportation ability required. 3/94; Rev’d 7/01; 1/03; 8/04, 11/05; 4/11 Social Services THE RESOURCE CENTER Non-graded Range, Non-exempt MINIMUM QUALIFICATIONS: Service Coordinator I: A baccalaureate degree in human services and two (2) years of experience in providing services to persons with disabilities. OR Masters degree in human services and one year of experience in providing services to persons with disabilities (1); OR Associates degree in nursing or health field and four (4) years of experience in providing services to persons with disabilities. Note: For jobs requiring fluency in Spanish, we will accept the following set of minimum qualifications: Associates degree in human service field and four (4) years of experience in providing services to persons with disabilities.

The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.

Other details

  • Job Family TRC
  • Pay Type Hourly
  • 862 Foote Ave, Jamestown, NY 14701, USA