Customer Service Representative
ASI Corp is hiring for a Customer Service Representative for our Walnut, California office.
Position: Customer Service Representative
ASI offers a very competitive salary depending on experience.
ASI Corp demonstrates our commitment to the health of our employees by offering all full-time employees a full complement of medical, dental and vision coverage as well as competitive 401k.
- Assist n the processing of online purchases quickly and while providing superior service to customers.
- Field calls and E-mails of customer inquiries.
- Assist with returns and the RMA process as needed.
- Coordinate with shipping carriers to ensure safe delivery of all packages.
- Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy and knowledge.
- Demonstrate knowledge of computer components to assist customers with technical questions as needed
- Need to take care Customers / Venders receiving, some lifting required.
- RTV processing, and issue RMA# and Credit Memo to customers under web and e-mail.
- Communicate with customers on any return related issues.
With problem solving for sales and PM on customers and vendor related issues.
- BS/BA degree
- Knowledge of IT components and computer hardware is a plus
- Detail oriented and quick-thinking personality with the ability to work in a fast paced environment.
- Organized and a strong aptitude to follow tasks through to completion.
- Excellent active listening and time management skills with the capability to address difficult situations with patience and professionalism.
- This is an entry level positionAssociate's degree preferred with Accounting Certificate
- Experience: Minimum 1 year in similar position (2 years preferred)
- Good written and verbal communication skills in English
ASI CORP is one of the largest PC Distributors in North America. ASI was founded in 1987 with the goal of assisting small, mid-tier and growing companies with a range of value-add services based on competencies unique to the system integrator and VAR channel. Today, the company maintains 14 locations throughout the US and Canada with revenues of more than $1.3 billion and represents over 15,000 products from the industry's most notable manufacturers.
ASI Corp is an equal opportunity
- Pay Type Hourly
- Walnut, CA, 19850 E. Business Parkway, Walnut, California, United States of America