Lee Logo
Apply Now

Customer Service Represenative-Circulation

Wytheville Enterprise, 460 W MAIN ST, Wytheville, Virginia, United States of America Req #4311
Friday, July 31, 2020



The Wytheville Enterprise is currently seeking a Customer Service Representative.
This is a part time, 20 hour per week position that is responsible for greeting subscribers and
advertisers and receiving payments or directing them to the appropriate department or person.
You will also be responsible for attending the main phone line and
greeting callers and transferring them to the appropriate parties, as well as
maintaining accurate accounting records and closing a cash drawer daily.
Strong Microsoft Office and computer skills are a plus.




JOB SUMMARY: 

Provides
over-the-top customer service to internal and external customers including
independent contractors.  Completes data
entry transactions with accuracy and efficiency.


ESSENTIAL
JOB FUNCTIONS:

  • Commitment
    to understand each customer’s problems or expectations and seeks to meet or
    exceed those expectations.

  • Participates
    in retention efforts by striving to save every customer who requests stop of
    their newspaper subscription.

  • Accurately
    completes data entry transactions into the DSI system.

  • Participates
    in route and address maintenance to maximize DSI potential and effectiveness.

    MARGINAL JOB FUNCTIONS:  

    Other
    duties as assigned by management.

REPORTS: 

None

DIRECT
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

  • Planning
    and Problem solving.

  • Basic
    computer knowledge

  • Ability
    to operate standard office equipment.

  • Good
    judgment and excellent communication skills.

  • Attention
    to detail and accuracy.



EDUCATION
AND EXPERIENCE:

  • High
    school graduate or equivalent

  • Customer
    service experience preferred.



    Lee BHM Corp is an Equal Opportunity Employer



Other details

  • Pay Type Hourly
  • Job Start Date Monday, August 17, 2020
  • Wytheville Enterprise, 460 W MAIN ST, Wytheville, Virginia, United States of America