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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk ...Read more about Relationship Banker I or IIMore
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GENERAL SUMMARY Under the supervision of the SVP, Chief Internal Auditor and the VP, Internal Audit Manager, the AVP, Internal Audit Supervisor conducts operational, compliance, and financial audits, of central operations departments, administrative departments, lending units and other business activities of Cathay General Bancorp and its subsidiaries. The audits may cover any functional or organizational activity, with emphasis on complex and higher risk areas. As an AVP, Internal Audit Super ...Read more about AVP, Internal Audit SupervisorMore
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GENERAL SUMMARY Relationship Manager (“RM”) is able to handle both (i) client-facing business development responsibilities as well as (ii) portfolio management responsibilities. This type of RM is typically found in lending teams with a smaller number of people where someone may need to carry out both functions. In a larger lending team, this title can exist for someone who wants to transition from PM to SRM but is not quite ready for the loan goal targets of a SRM. This position’s function i ...Read more about VP, Relationship ManagerMore
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ...Read more about Relationship Banker I (PT)More
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk ...Read more about Relationship Banker IMore
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk ...Read more about Relationship Banker IMore
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk ...Read more about Relationship Banker IMore
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk ...Read more about Relationship Banker IMore
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GENERAL SUMMARY Responsible for primarily opening new accounts, cross-selling bank products/services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed, will process teller transactions and provide operational support. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. Follow regulations and bank security procedures to protect customers as well as minimi ...Read more about Relationship Banker IIMore
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GENERAL SUMMARY The Loan Portfolio Officer (“LPO”) is responsible for maintaining and monitoring existing commercial loan portfolio and work closely with Team Manager or Relationship Manager who owns the relationship of these accounts. LPO is expected to maintain close contact with these clients and leverage the relationship to identify and bring in additional new business opportunities, both in loans and Bank’s other products and services. LPO is expected to provide “best-in-class” service to ...Read more about Loan Portfolio OfficerMore
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GENERAL SUMMARY Following established policies and procedures, the Loan Portfolio Officer is responsible for maintaining and monitoring the existing portfolio and growing/developing the customer relationship. Work with the Underwriting Department to provide required information for loan underwriting on both new and renewal credits. Product types include all facets of commercial loans and construction loans. The incumbent will provide mentoring and coaching to junior staff. ESSENTIAL FUNCTION ...Read more about Loan Portfolio OfficerMore
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GENERAL SUMMARY The VP/FVP of Model Risk Management (MRM) is part of Risk Management and is responsible for the Bank’s MRM Program. Must have a foundational understanding of model risk, credit risk, market risk, interest rate risk, pricing risk, market risk, and financial risk. The position requires owning and managing model risk management, ensuring business processes related to models are following applicable governance and policy requirements including, reviewing model risk and control proce ...Read more about VP/FVP, Model Risk ManagerMore
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GENERAL SUMMARY Assist Financial Advisor (FA) with all administrative related tasks. Provides sales, processing, operational, administrative, and customer service support to Financial Advisor. Assist in the coordination of activities, travel arrangements, scheduling conferences/meetings, managing Financial Advisor’s calendar, and other projects as assigned. Act as a liaison between the client, Financial Advisor, and back office. ESSENTIAL FUNCTIONS Answer telephone calls (responding, scree ...Read more about Assistant to Financial AdvisorMore
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GENERAL SUMMARY The Support Services Analyst II will provide 1st ,2nd, and 3rd level End User support to all Cathay Bank team members on all company supported applications and systems. Proficient in Microsoft Office systems and applications and networking. Responds to inquiries and requests for assistance with the company’s computer systems, hardware, software, applications, telephone systems, and network. Identifies, analyzes, troubleshoots, and resolves problems and requests accurately and w ...Read more about Support Services Analyst IIMore
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GENERAL SUMMARY Under supervision and following established policies and department procedures operate various fund transfers and communication computer systems as described in Essential Functions. ESSENTIAL FUNCTIONS Operate Payplus wire application and process funds transfers (incoming and outgoing). Operate SWIFT system and process various types of SWIFT messages. Input outgoing wires on Payplus and SWIFT applications with the highest degree of accuracy. Assist with wire investigations. ...Read more about Wire SpecialistMore
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Los Angeles, CA, USA ● Req #2176Wednesday, April 17, 2024GENERAL SUMMARY As an Officer the incumbent manages high profile clients and complex implementation requests. Working under general supervision the team member will receive, track, and monitor the set-up request process from inception through completion. This role will be responsible for establishing, expanding, and managing our most important external relationships. Responsible for ensuring the delivery of superior client service and quality implementation experience. Will provide phone and em ...Read more about Treasury Management Implementation & Support OfficerMore
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GENERAL SUMMARY Responsible for managing the loan review function, including detailed loan file and/or on-site reviews of all lending units using a risk-based approach to determine review scope. Also responsible for the preparation and distribution of Loan Review Reports that communicate findings. Tracks all risk rating changes processed through lending unit reviews and other channels. DIRECT REPORTS The incumbent has approximately ten direct reports. The composition of the Loan Review staff i ...Read more about SVP/FVP, Loan Review ManagerMore
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GENERAL SUMMARY Under the direction of the FVP TMIS Manager, the AVP, Treasury Management Officer is responsible for the overall coordination of day-to day activities within the Treasury Management Implementation and Support Department. The incumbent supports the overall needs of the department team members. Incumbent interacts with customers and Bank Staff, ensuring superior customer service and the delivery of a quality implementation experience. Incumbent prioritizes workload and provides e ...Read more about AVP/VP, Treasury Management OfficerMore
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GENERAL SUMMARY Analyze loans for credit quality and adherence to bank policy. May act as Examiner-In-Charge of assigned lending unit reviews and prepare comprehensive reports for distribution to management. Assist in the loan sampling process for lending unit reviews and in other departmental functions as necessary. ESSENTIAL FUNCTIONS Perform detailed loan file reviews of lending unit’s portfolios. The reviews evaluate loan credit quality, Risk Identification, Policy Compliance, Support fo ...Read more about AVP, Loan Review OfficerMore
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GENERAL SUMMARY Assists Deposit Operations by performing new account quality control reviews, ensuring branch accounts are opened correctly and in compliance with established policy and procedures. Makes oneself available to resolve branch daily issues by answering inquiries regarding overall operations, including legal, compliance and policy/procedural questions, and provide decision-making guidance as necessary. Understands the functions of systems used by the branches. Identifies resolves an ...Read more about Senior Deposit Operations OfficerMore
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk ...Read more about Relationship Banker IMore
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GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering ...Read more about Customer Service & Sales ManagerMore
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ...Read more about Relationship Banker I (PT)More
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GENERAL SUMMARY Responsible for management of the day-to-day operations of the Client Care Center. Responsible for personnel administration and staff development. Evaluate, recommend, and implement procedures and processes to improve department performance and client experience. Ensure team members consistently deliver high level quality client service. Ensure regulatory compliance and adherence to bank policies and procedures. DIRECT REPORTS The incumbent manages all team members in the depar ...Read more about AVP, Manager, Client Care CenterMore
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GENERAL SUMMARY Responsible for assisting and servicing clients through inbound and outbound calls. Perform regular daily officer functions which include coordinating daily activities of a client service team and responding to client inquiries. Act as second-tier support for complex account servicing. Provide training and daily supervision to team members. Consistently deliver high-level client service experience. Ensure regulatory compliance and adherence to bank policies and procedures. ESS ...Read more about Client Care Center OfficerMore