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Graveyard Customer Service Representative

6131 Telegraph Rd, Commerce, CA 90040, USA Req #1263
Wednesday, May 27, 2020
Commerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more!
PRIMARY JOB FUNCTIONS

1.    Answers all telephone calls in a professional manner and provides necessary information and assistance.
2.    Responds to customer questions and provides quality service.
3.    Greets and assists customers as they approach the QueOs game registration desk.
4.    Maintains an updated game board at all times.
5.    Assists Floorperson in filling vacant seats.
6.    Maintains knowledge of the game locations, games in progress and game limits.
7.    Maintains knowledge and detailed information of the casinos major tournament events, daily tournaments and satellites.  
8.    Maintains knowledge of casino promotions, special events, etc.
9.    Maintains “ No Purchase Necessary” information related to casino promotions and refers inquiring customers to the Shift Manager.
10.    Maintains supply of casino game rule books and other brochures.
11.    Assists customers with various reservations such as, hotel, restaurant, airline, etc.
12.    Arranges and maintains transportation schedules such as, limousine, taxi, shuttle, Amtrak, etc.
13.    Provides map request information to customers.
14.    Handles all coat and baggage check-in/out and maintains supply of necessary claim tickets.
15.    Handles incoming deliveries of packages, signs, etc. and fills out the appropriate delivery /pick-up log.
16.    Assists with maintaining masseuse appointment schedule.
17.    Responsible for keeping assigned section in a safe and orderly manner at all times.
18.    Performs all other work related duties as assigned by the Shift Manager.

The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.

Other details

  • Pay Type Hourly
  • 6131 Telegraph Rd, Commerce, CA 90040, USA