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Premium Services Intern - 2020

Panthers Football, 800 South Mint Street, Charlotte, North Carolina, United States of America Req #265
Tuesday, February 25, 2020

Position:                                 Premium Services Intern

Department:                         Ticket Sales & Premium Services

Reporting Relationship:     Reports to the Premium Services Manager

Status:                                     Year-long Intern (Non-Exempt)

Start Date:                              Late May/Early June 2020


Primary Responsibilities:

  • Assist with customer service and retention of Suite, Suite Club Members, Hospitality Clients, and Hospitality Vendors
  • Assist in execution of game day duties, Corporate Hospitality set up and break down, Suite and Suite Club Suite Member events, concierge staff duties and specialized member amenity programs.
  • Assists in the planning and distribution of ticket invoices, ticket deliveries, Suite & Suite Club member touchpoints and gifting
  • Manage hospitality game day staff – serving as the main point of contact, setting schedules, etc.
  • Assist in the development, coordination, implementation of special events
  • Manual labor sometimes required (in-suite/gift or supply delivery, event implementation, etc.)


Sales Responsibilities:

  • Assist in contacting current customers for Sales and Services purposes
  • Drive Ticket Sales Revenue by selling Group Tickets and Single Game Tickets.
  • Generate sales through cold calling, referral gathering, networking, and appointment setting.
  • Provide solutions to prospects and fans with a persistent and positive attitude.
  • Execute group experience programs, including events or theme nights for companies, community groups, youth sports teams, etc.
  • Represent the Carolina Panthers on event days, organizational promotions and charity functions


Additional Responsibilities:

  • Provide a high level of customer service to all clients, including day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
  • Work with Ticket Operations to ensure all accounts are up-to-date on ticket delivery, payment, etc.
  • Become familiar with Archtics and Microsoft Dynamics CRM for daily use
  • Assist in the overall success & meeting goals of the Ticket Office Sales and Services Departments
  • Ability to acquire general knowledge of ticketing functions to be able to assist on an as needed basis
  • Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.
  • Administrative duties including filing, answering phones, and providing operational support to other departments as needed
  • Other duties as assigned by Department Leadership

Minimum Qualifications

  • Bachelor’s degree or current undergraduate student
  • Must be flexible to work evenings and/or weekends which may include holidays
  • Must pass pre-employment screens


Essential Functions

  • Excellent organizational skills and attention to detail
  • Strong verbal and written communication skills
  • Works well under pressure while maintaining a positive attitude
  • Must be a team player, reliable, and dependable
  • Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
  • Must maintain complete confidentiality of privileged, and/or sensitive information
  • Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
  • Must be able to multi-task while managing time successfully


Physical Requirements

  • Sitting at desk and computer for long periods of time
  • Standing for extended periods of time
  • Must be able to lift 15 pounds at a time


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Other details

  • Pay Type Hourly
  • Panthers Football, 800 South Mint Street, Charlotte, North Carolina, United States of America