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Ticket Sales Account Executive

Charlotte, NC, USA Req #246
Friday, February 7, 2020

Position:                                    Ticket Sales Account Executive

Department:                            Ticket Sales

Reporting Relationship:       Reports to the Ticket Sales Manager

Status:                                       Full-Time (Exempt)

Compensation:                        Salary plus commission



On December 17, 2019, David Tepper, through Tepper Sports and Entertainment (TSE) was awarded the 30th Major League Soccer Franchise for Charlotte and the Carolinas.  TSE is now building an effective MLS organization that can help deliver success, both on the field and in the wider community.  The team will play its first game in MLS in spring 2021 with all home games being played at Bank of America Stadium in uptown Charlotte.


Position Summary

The Ticket Sales Account Executive position will have a primary focus of ticket sales along with a variety of service responsibilities that promote sales and member retention.


Primary Responsibilities

Ticket Sales:

  • Secure Season Ticket Membership deposits from new buyers prior to Spring 2019 seat selection.
  • Convert placed deposits into Season Ticket Memberships during initial seat selection.
  • Sell Season Ticket Memberships through outbound sales calls and networking contacts.



  • Provide extreme customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
  • Work with Ticket Operations to ensure all accounts are active, documented and up-to-date on invoicing, contracts, renewals, etc.
  • Assist in determining and implementing enhancement programs for full season accounts to generate sales and member retention.
  • Ensure proper maintenance of full season accounts is performed and current quality standards are met or exceeded.


Additional Responsibilities

  • Represent Charlotte MLS in various club promotions, charity functions, speaking engagements.
  • Assist (as needed) in the development, coordination, implementation of game day activities.
  • Committed to the support of department goals and objectives, such as budgets and sales goals.
  • Provide Sales Manager with necessary support/statistical data
  • Assist in the overall success & meeting goals of the sales area of the Ticket Office
  • Administrative duties including filing, answering phones, and provide support to Ticketing Department
  • Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.
  • Other duties as assigned by Department Leadership
  • Fulfill various responsibilities by assisting other departments (as needed)


Minimum Qualifications

  • At least one year of ticket sales experience at the collegiate or professional level
  • Must be flexible and available to work evenings and/or weekends, nights, and holidays
  • Must pass pre-employment screens


Essential Functions

  • Excellent organizational skills and attention to detail
  • Strong verbal and written communication skills
  • Works well under pressure while maintaining a positive attitude
  • Must be a team player, reliable, and dependable
  • Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
  • Must maintain complete confidentiality of privileged, and/or sensitive information
  • Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
  • Must be able to multi-task while managing time successfully


Physical Requirements

  • Sitting at desk and computer for long periods of time
  • Standing for extended periods of time
  • Must be able to lift 15 pounds at a time

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

MLS Charlotte is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Other details

  • Pay Type Salary
  • Charlotte, NC, USA