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Group Ticket Coordinator

Charlotte, NC, USA Req #252
Saturday, February 8, 2020

Position:                                              Group Ticket Coordinator

Department:                                      Ticket Sales & Services

Reporting Relationship:                 Reports to the Group Sales Manager

Status:                                                  Full-Time (Exempt)



On December 17, 2019, David Tepper, through Tepper Sports and Entertainment (TSE) was awarded the 30th Major League Soccer Franchise for Charlotte and the Carolinas.  TSE is now building an effective MLS organization that can help deliver success, both on the field and in the wider community.  The team will play its first game in MLS in spring 2021 with all home games being played at Bank of America Stadium in uptown Charlotte.


Primary Responsibilities:

  • Drive Revenue for Charlotte MLS Ticket Sales through various Group Ticket initiatives.
  • Assist with creation and execution of group experience ideas and programs, including planning events or theme nights for companies, community groups, themes, youth soccer teams, etc.
  • Assist internal departments (Community Outreach, Partnership, and Marketing) with creating group sales packages.
  • Meet and exceed group sales objectives while supporting a culture of high productivity and innovation.
  • Generate sales through cold calling, referral gathering, networking, and appointment setting.
  • Generate new leads and research new ways to sell tickets, remain up to date on best practices.
  • Represent Charlotte MLS in various club promotions, charity functions, speaking engagements.
  • Assist (as needed) in the development, coordination, implementation of game day activities.
  • Provide Sales Manager with necessary support/statistical data


Sales & Service Responsibilities:

  • Provide extreme customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
  • Update customer records in CRM to document all appropriate details and information
  • Work with Ticket Operations to ensure all accounts are up-to-date on ticket delivery, payment, etc.
  • Assist in determining and implementing enhancement programs for current customers to generate sales and retention as well as locate incremental revenue opportunities
  • Ensure proper maintenance of Group Sales Accounts is performed and current quality standards are met or exceeded.
  • Sell Season Ticket Memberships and Single Game Tickets when necessary


Additional Responsibilities:

  • Assist in the overall success & meeting goals of the sales area of the Ticket Office
  • Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.
  • Administrative duties including filing, answering phones, and providing support to other departments as needed
  • Other duties as assigned by Department Leadership


Minimum Qualifications

  • At least 2 years of ticket sales experience at the collegiate or professional level
  • Must be flexible and available to work evenings and/or weekends, nights, and holidays
  • Must pass pre-employment screens


Preferred Qualifications

  • Experience with Microsoft Dynamics CRM and Archtics ticketing system


Essential Functions

  • Excellent organizational skills and attention to detail
  • Strong verbal and written communication skills with a focus on motivating and innovating
  • Works well under pressure while maintaining a positive attitude
  • Must be a team player, reliable, and dependable
  • Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
  • Must maintain complete confidentiality of privileged, and/or sensitive information
  • Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
  • Must be able to multi-task while managing time successfully


Physical Requirements

  • Sitting at desk and computer for long periods of time
  • Standing for extended periods of time
  • Must be able to lift 15 pounds at a time


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

MLS Charlotte is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Other details

  • Pay Type Salary
  • Charlotte, NC, USA