Collections Process Manager
Credit One Bank, N.A. is a technology and data-driven financial services company offering a full range of consumer credit card products. As one of the largest credit card banks in the United States, Credit One Bank issues Visa®, Mastercard®, and American Express® products, as well as the Official Credit Card of NASCAR® and the Vegas Golden Knights. Credit One Bank is also the official credit card partner of the Raiders, Big 12 Conference, and Las Vegas Aviators. Learn more at CreditOneBank.com and connect with us @CreditOneBank on Facebook, Instagram, Twitter, YouTube, and LinkedIn.
We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we’ll help you be your best and support you so you can reach your full potential.
Supports Collections department by coordinating and maintaining organizational processes, contract management, administrative tasks (invoicing, audit reviews, content creation etc.). Coordinate with Risk, Marketing, Customer Care, and other groups to further collection goals and objectives. Position is responsible for making strategic and analytical decisions. Supervise exempt and non-exempt personnel.
Summary of Essential Job Functions
Responsible for ensuring accuracy with invoicing and providing budget variance analysis
Monitoring of contracts to ensure compliance and adherence for all agencies
Primary resource for audit preparation and documentation
Ability to analyze department matters and determine opportunities to improve processes and controls with a focus on efficiency and effectiveness
Must be able to work independently and with a team to identify and address performance improvements to deliver on business goals and objectives
Demonstrate insight capabilities in data analytics and process improvement
Interact professionally with management
Possess exceptional communication skills and the ability to develop strong interpersonal relationships in order to advance business initiatives
Create executive report-outs using Microsoft Office Suites
Bachelor’s degree preferred or equivalent business experience
Strong analytical and conflict resolution skills
Exceptional organization skills
Proficiency in MS Excel, Word, PowerPoint and Visio (Tableau experience preferred)
Experience managing complex projects in a matrix environment
Credit One Bank, N.A. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
- Pay Type Salary
- Required Education Bachelor’s Degree
- 6801 S Cimarron Rd, Las Vegas, NV 89113, USA