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Portfolio Services Manager-Collections

6801 S Cimarron Rd, Las Vegas, NV 89113, USA Req #358
Friday, July 24, 2020

Credit One Bank, N.A. is a technology and data-driven financial services company offering a full range of consumer credit card products. As one of the largest credit card banks in the United States, Credit One Bank issues Visa®, Mastercard®, and American Express® products, as well as the Official Credit Card of NASCAR® and the Vegas Golden Knights. Credit One Bank is also the official credit card partner of the Raiders, Big 12 Conference, and Las Vegas Aviators. Learn more at CreditOneBank.com and connect with us @CreditOneBank on Facebook, Instagram, Twitter, YouTube, and LinkedIn.

 

We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we’ll help you be your best and support you so you can reach your full potential.

Summary

 

Drive Collections performance for a top 10 Credit Card issuer.  Responsible for working directly with several agencies that handle pre-charge-off Collections.  Responsibilities also include using analysis and observations to recommend strategy and process improvements to enhance and evolve our business. 

 

 

Summary of Essential Job Functions

  • Drive performance while overseeing 1-3 agencies

  • Interacts professionally with management of Agency vendors working pre-charged off accounts for the most cost-efficient results within established Policy and Procedures.

  • Analysis of reports to identify trends and provide direction to vendors for appropriate enhancements to call strategies.

  • Ability to work independently based on general direction.

  • Understand the credit card market and continue to evolve our model as the industry and consumer demand changes.   

  • Meets Customer Experience and Compliance standards through use of monitoring process of Agencies.

  • Provides coaching and feedback of results to internal and vendor management teams.

  • Professional interactions across all departments within the organization to ensure proper implementation of policy and procedures.

  • Demonstrates an ongoing comprehensive working knowledge of first party regulations governing the Collections industry.

  • Develops staff assignments using positive feedback and coaching techniques.

  • Performs other duties as assigned.

 

Position Requirements

  • Bachelor’s degree preferred

  • Three or more years management experience (Collections or Credit Card preferred)

  • Strong analytical and conflict resolution skills.

  • Ability to work and evolve our business with limited oversight  

  • Experience in managing Agency/Client relationships.

  • Proficiency in MS Excel and Word (Tableau experience preferred)

  • Limited travel (offshore and/or domestic) required (12-15%)

Credit One Bank, N.A. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Other details

  • Pay Type Salary
  • Travel Required Yes
  • Travel % 5
  • Required Education Bachelor’s Degree
  • 6801 S Cimarron Rd, Las Vegas, NV 89113, USA