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IT Ops Batch and FTP Specialist

5301 Maryland Way, Brentwood, TN 37027, USA Req #1106
Monday, June 29, 2020

Position is responsible for monitoring, diagnosing, and resolving or escalating processing interruptions with specific batch and FTP work streams.

Core Responsibilities

  • Monitor specific Managed File Transfer (MFT) and Batch Scheduling Operations (BSO) work streams to ensure accurate & timely completion of related FTP & BSO processes.

  • Analyze, diagnose and resolve or escalate processing interruptions, system errors, malfunctions, miss-configurations and job stoppages to maintain service, enhance capabilities and prevent service outages

  • Publish internal and external targeted communications of related processing status’ and issues

  • Generate meticulous incident-ticket details for related issues

  • Maintain comprehensive product and procedural documentation for related services

  • Produce Daily, Weekly, Monthly and adhoc reports

  • Other duties as required

Qualifications

Education:

  • Associate's degree (A. A.) or equivalent from two-year college or technical school and five or more years related experience and/or training; or equivalent combination of education and experience.

  • ITIL Certification preferred

 

Experience: 
Five (5) years’ experience as aTier1/Tier2 Support team member and/or Two (2) years’ experience as a Managed File Transfer (MFT) Specialist.

 

Supervision Exercised:

  • This position does not have supervisory responsibilities

 

Supplemental Information
Essential duties require the following physical skills and work requirements:

  • Some positions may require sufficient strength and coordination for lifting and carrying the weight of computer equipment. 

  • May require bending, stooping and/or crawling in order to install or repair computer equipment. 

  • May require rotational and shift assignment and may also be required to travel to and work at an alternate location, which may be out of state.

  • Position requires work schedules of days or nights to support a 24/7/365 work environment. Individual must be flexible to work as needed, in addition to holidays.

  • This role may require on-call support

Skills & Competencies

Proficiency in: 
Sterling File Gateway/Managed File Transfer technology

Tivoli Workload Scheduler (TWS) and Control-M job scheduling technology

ITIL Fundamentals
Detailed understanding of File Transfer standards and protocols

Detailed understanding of batch job-scheduling standards and protocols

General understanding of data processing methods

General understanding of Windows, UNIX and LINUX servers

General understanding of database concepts

General understanding of enterprise IT monitoring tools (Solarwinds, Netcool, ScienceLogic, Dynatrace, etc)

Interpret and create procedural documentation

Expert level of Microsoft Office (Word, Excel, Outlook)

Personal computer applications

 

 

Ability to: 
Prioritize competing requests for service
Ability to articulate technical information & conditions using non-technical terms

Establish and maintain effective working relationships

Facilitate conference calls with multiple individuals in a wide range of rolls 
Apply new technologies and system changes 
Analyze and categorize data and information in order to determine the relationship of the data with reference to established criteria/standards;
Keep up-to-date technically and apply new knowledge where appropriate

 

Additional Skills:

Must be dependable and accountable for own actions

Possess ability to act upon oral and/or written instruction provided; ability to troubleshoot quickly and accurately; effectively use time management skills

Must demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance and monitor own work to ensure quality

Must be a team player with ability to establish and maintain effective working relationships with team members, clients and vendors; able to adapt to changes in the work environment, i.e., managing competing demands, delays or unexpected events

Must be proficient in IT applications including but not limited to Microsoft Office applications

Other details

  • Job Family IT
  • Pay Type Hourly
  • 5301 Maryland Way, Brentwood, TN 37027, USA