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Contract Negotiator I (0735)

Wichita, KS 67226, USA Req #1134
Monday, July 13, 2020

Job Summary:

We have an exciting opportunity at FLEETCOR supporting CLC Lodging or Travelliance

The Contract Negotiator is responsible for performing daily activities as assigned within the Customer Focus Group (CFG). The purpose of the CFG is to design, implement and manage customized hotel lodging programs for a diverse group of clients, which may include Rail, Trucking, Air, Crew, Retail and Management type travelers.

Responsibilities:

  • Manage reservation requests to fulfill customer needs and ensure customer satisfaction

  • Utilize decision making skills to find hotel options which fit client guidelines

  • Effectively communicate with clients and hotels via phone and email to ensure consistency with CLS policies

  • Be proficient and consistent in providing a high-quality reservations and options to clients

  • Complete negotiations on all requests based on the policies and procedures

  • Identify trends and opportunities for client savings and potential market consolidation

  • Secure rates, discounts, and RFPs with current and new hotel partners

  • Exhibit and utilize knowledge of hotel industry and regional markets associated with clients

  • Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.

  • Identify and resolve client and hotel issues daily

  • Resolve all client and hotel calls regarding extensions, early departures or changes to a reservation

  • Responsible for meeting or exceeding all client deadlines

  • Consistently provide an unexpected level of service where even unspoken needs are met for our clients and guests

  • Consulting with clients to choose the option that best fits the client’s needs

  • Collaborate with account management teams and long-term Solutions to ensure network consolidation for our clients

  • Effectively communicate with clients and hotels via phone and email to ensure consistency with FLT policies

  • Responsible for all other duties assigned as needed

Requirements:

  • College degree or 1-3 years previous related experience

  • Previous hotel/lodging training that includes Zoomerang Survey, Articulate software or Compasia Studio is a plus

  • Demonstrated ability to negotiate successfully with short notice and firm deadlines

  • Demonstrated ability to problem solve at a high level through critical thinking

  • Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy

  • Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet

  • Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service

Performance Standards:

  • Meet established phone metrics and quality standards

  • Adhere to all FLT Procedures and Processes

  • Provide consistent accuracy and service with minimal errors

  • Ensure FLT is meeting the client’s needs and handle all issues in a timely manner.

  • Adhere to Schedule and FLT attendance policy

  • Manage time on and off the phone to provide real-time availability

Package Description:

  • Benefits on the first of the month following your hire date- no matter when you are hired during the month!

  • Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you’ve been with the company for 1 year!

  • Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.

  • Fun environment with contests and prizes!

  • Inclusive environment that promotes career growth!

  • Monthly employee appreciation and wellness events!

  • Robust PTO policy including: major holidays, vacation, sick days, and personal days

  • Discounts at major wireless providers, wholesale grocery stores, and gyms

  • Philanthropic support with both local and national organizations

About the Company:

FLEETCOR Technologies, Inc. (NYSE: FLT) is a global leader in business payments. We simplify the way businesses manage and pay their expenses. Our portfolio of brands helps companies automate, secure, digitize and control payments to, or on behalf of, their suppliers and employees. Our payment solutions cover four primary expense categories: Payables, Tolls, Fuel, and Lodging. We serve businesses, merchants and partners in North America, Latin America, Europe and Asia Pacific. For more information, please visit FLEETCOR.com.

Founded in2000 and headquartered in Atlanta, Georgia, FLEETCOR generates more than $2.6 billion in revenue. We employ more than 8,000 valued associates worldwide.

FLEETCOR enjoys global recognition including:

ForbesGlobal Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872

S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)


FLEETCOR has a culture founded on integrity, collaboration, innovation, execution, and people. This offers each employee the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives, which allows each individual to create a balance between professional goals and personal achievement.

Equal Opportunity/Affirmative Action Employer:

If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Service
  • Pay Type Hourly
  • Employment Indicator Employee
  • Wichita, KS 67226, USA