Contract Negotiator I (0735)
We have an exciting opportunity at FLEETCOR supporting CLC Lodging or Travelliance
The Contract Negotiator is responsible for performing daily activities as assigned within the Customer Focus Group (CFG). The purpose of the CFG is to design, implement and manage customized hotel lodging programs for a diverse group of clients, which may include Rail, Trucking, Air, Crew, Retail and Management type travelers.
Manage reservation requests to fulfill customer needs and ensure customer satisfaction
Utilize decision making skills to find hotel options which fit client guidelines
Effectively communicate with clients and hotels via phone and email to ensure consistency with CLS policies
Be proficient and consistent in providing a high-quality reservations and options to clients
Complete negotiations on all requests based on the policies and procedures
Identify trends and opportunities for client savings and potential market consolidation
Secure rates, discounts, and RFPs with current and new hotel partners
Exhibit and utilize knowledge of hotel industry and regional markets associated with clients
Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.
Identify and resolve client and hotel issues daily
Resolve all client and hotel calls regarding extensions, early departures or changes to a reservation
Responsible for meeting or exceeding all client deadlines
Consistently provide an unexpected level of service where even unspoken needs are met for our clients and guests
Consulting with clients to choose the option that best fits the client’s needs
Collaborate with account management teams and long-term Solutions to ensure network consolidation for our clients
Effectively communicate with clients and hotels via phone and email to ensure consistency with FLT policies
Responsible for all other duties assigned as needed
College degree or 1-3 years previous related experience
Previous hotel/lodging training that includes Zoomerang Survey, Articulate software or Compasia Studio is a plus
Demonstrated ability to negotiate successfully with short notice and firm deadlines
Demonstrated ability to problem solve at a high level through critical thinking
Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy
Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet
Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service
Meet established phone metrics and quality standards
Adhere to all FLT Procedures and Processes
Provide consistent accuracy and service with minimal errors
Ensure FLT is meeting the client’s needs and handle all issues in a timely manner.
Adhere to Schedule and FLT attendance policy
Manage time on and off the phone to provide real-time availability
Benefits on the first of the month following your hire date- no matter when you are hired during the month!
Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you’ve been with the company for 1 year!
Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
Fun environment with contests and prizes!
Inclusive environment that promotes career growth!
Monthly employee appreciation and wellness events!
Robust PTO policy including: major holidays, vacation, sick days, and personal days
Discounts at major wireless providers, wholesale grocery stores, and gyms
Philanthropic support with both local and national organizations
About the Company:
FLEETCOR Technologies, Inc. (NYSE: FLT) is a global leader in business payments. We simplify the way businesses manage and pay their expenses. Our portfolio of brands helps companies automate, secure, digitize and control payments to, or on behalf of, their suppliers and employees. Our payment solutions cover four primary expense categories: Payables, Tolls, Fuel, and Lodging. We serve businesses, merchants and partners in North America, Latin America, Europe and Asia Pacific. For more information, please visit FLEETCOR.com.
Founded in2000 and headquartered in Atlanta, Georgia, FLEETCOR generates more than $2.6 billion in revenue. We employ more than 8,000 valued associates worldwide.
FLEETCOR enjoys global recognition including:
• ForbesGlobal Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
• Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
• Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
• S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)
FLEETCOR has a culture founded on integrity, collaboration, innovation, execution, and people. This offers each employee the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives, which allows each individual to create a balance between professional goals and personal achievement.
Equal Opportunity/Affirmative Action Employer:
If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.
- Job Family Service
- Pay Type Hourly
- Employment Indicator Employee
- Wichita, KS 67226, USA