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Reservation Specialist

3199 Beaumont Centre Cir, Lexington, KY 40513, USA Req #1273
Wednesday, September 16, 2020

Job Summary:

The Reservation Specialist manages his/her workflow in order to promptly provide reservations that adhere to a client’s travel policy on requests that generally contain 1-10 room-nights. The Specialist follows up with clients on a frequent basis for any necessary updates or changes to travel or accommodation needs. The Specialist processes messages from clients and other CLC employees efficiently and accurately, within the standard service level.


Responsibilities:

  • Manage reservation requests 1 - 10 nights to fulfill customer needs and ensure customer satisfaction.
  • Utilize decision making skills to find hotel options which fit client guidelines and travel policy.
  • Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies.
  • Be proficient and consistent in providing high-quality reservations and options to clients.
  • Exhibit and utilize knowledge of hotel industry and regional markets associated with clients travel patterns.
  • Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.
  • Identify and resolve client and hotel issues on a daily basis.
  • Resolve all client and hotel calls regarding extensions, early departures or changes to a reservation.
  • Responsible for meeting or exceeding all client deadlines.
  • Consulting with clients to choose the option that best fits the client’s needs.
  • Attend all scheduled trainings, meetings, or other events as assigned by supervisor.
  • Responsible for all other duties assigned as needed.
  • Communicate issues effectively and professionally with all CLC Clients and Departments.
  • Attend all scheduled trainings, meetings, or other events as assigned by supervisor.
  • Other duties assigned as needed.

Qualifications:

  • Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy.
  • Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet.
  • Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service.
  • Ability to succeed in a metrics driven role and to fulfill all duties within the SLAs provided to the client

Additional Requirements: 

Performance Standards:

  • Meet established metrics for quality, volume of work and due time adherence.
  • Adhere to schedule and CLC attendance policy.
  • Meet and exceed client expectations for turnaround time with all communications.
  • Adherence to all CLC Procedures/Processes.
  • Provide consistent level of accuracy.
  • Ensure CLC is meeting the client’s needs and resolving all issues in a timely manner.

Working Conditions:

  • Normal office working conditions
  • May require overtime as needed
  • Shifts may vary; consistent schedule of 40 hours per week.
  • Request nights may flex up depending on business needs
  • Casual dress.

Package Description:

  • Benefits on the first of the month following your hire date- no matter when you are hired during the month!
  • Automatic enrollment into the 401k plan within your first thirty (30) days on the job:  no more waiting until you’ve been with the company for 1 year!
  • Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
  • Fun environment with contests and prizes!
  • Inclusive environment that promotes career growth!
  • Monthly employee appreciation and wellness events!
  • An on-site gym
  • Robust PTO policy including: major holidays, vacation, sick days, and personal days
  • Discounts at major wireless providers, wholesale grocery stores, and gyms
  • Philanthropic support with both local and national organizations

About the Company:

 

FLEETCOR Technologies, Inc. (NYSE:FLT) is a global leader in business payments. We simplify the way businesses manage and pay their expenses. Our portfolio of brands help companies automate, secure, digitize and control payments to, or on behalf of, their suppliers and employees. Our payment solutions cover four primary expense categories: Payables, Tolls, Fuel, and Lodging. We serve businesses, merchants and partners in North America, Latin America, Europe and Asia Pacific. For more information, please visit FLEETCOR.com.


 

 

Founded in 2000 and headquartered in Atlanta, Georgia, FLEETCOR generates more than $2.6 billion in revenue.  We employ more than 8,000 valued associates worldwide.

FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

FLEETCOR has a culture founded on integrity, collaboration, innovation, execution, and people.  This offers each employee the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives, which allows each individual to create a balance between professional goals and personal achievement.

 

Corporate Lodging Consultants (CLC) Lodging is a division of FLEETCOR, the global fleet card company. CLC has more than 40 years' experience as a leading provider of lodging management programs for businesses that serve thousands of clients in North America. CLC's clients purchase more than 14 million room nights annually across CLC's propriety network of thousands of hotels.


FLEETCOR’s COVID-19 Hiring Guidelines:

Due to COVID-19, some of our employees are temporarily working from home. In addition, FLEETCOR implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely. We value the safety of each member of our community because we know we’re all in this together.  

Equal Opportunity/Affirmative Action Employer:

If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Account Management
  • Pay Type Hourly
  • 3199 Beaumont Centre Cir, Lexington, KY 40513, USA