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Event Operations - Guest Services Representative

Kansas City, MO, USA Req #3
Wednesday, July 1, 2020

The Kansas City Chiefs are currently recruiting talented individuals to deliver Championship Service for the 2020 Season. Ideal candidates will be energetic, engaging, passionate, personable, proactive, and welcoming. As a member of the Kansas City Chiefs Event Staff, you create valuable and exciting experiences for everyone at Arrowhead Stadium.
All positions will be responsible for:

  • Delivering best-in-class guest service through all touch points via the Chiefs service brand, "Championship Service"
  • Resolving guest concerns and special requests within the framework provided via the handbook and training, while upholding the Fan Code of Conduct
  • Using knowledge of Arrowhead Stadium and Chiefs history, engage fans and guests to deliver exceptional service
  • Performing additional responsibilities as needed and as directed by supervisory personnel

Guest Service Representatives: deliver a best-in-class experience by checking tickets, greeting and locating seats, and answering questions about Arrowhead Stadium.
Greeters: deliver a best-in-class experience to Community America Club Level fans by greeting and validating access. 
Courtesy Cart Drivers: deliver a best-in-class experience by transporting fans and staff in need of assistance to/from Arrowhead Stadium via golf cart. 
Elevator Operators: deliver a best-in-class experience by checking tickets, greeting, and transporting fans to the appropriate level, and answering questions about Arrowhead Stadium offerings and policies. 

Other details

  • Pay Type Hourly
  • Kansas City, MO, USA