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Personal Style Advisor

148 Lafayette St, New York, NY 10013, USA Req #11
Saturday, August 8, 2020
The mission of Lafayette 148 is 'A shared vision to always deliver the highest quality - in our people, product and service'.

The Personal Style Advisor will ensure product satisfaction and identify sales opportunities for current and potential clients.  The successful candidate will be able to provide a consistent level of exceptional customer service.

• Respond promptly to high volume calls within establish company guidelines, live chats, and email inquiries in a timely fashion
• Actively maintain and exceed monthly sales goals
• Maintain product knowledge to upsell the collection and make recommendations in phone consultations
• After sale follow up correspondence to the customer preferred method of communication - written communication to customers; hand written thank you and follow up notes
• Troubleshoot and problem solve issues in a positive manner
• Drive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales)
• Possess an intimate knowledge of the product line each season
• Maintain and grow individual client book
• Process requests handle escalated client complaints, and resolve issues
• Responsible for knowledge of catalog format, understanding of garments, and creating training materials
• Maintain existing orders (including shipping upgrades, order adjustments, shipping/billing information changes, delivery status updates, requests for tracking information and cancellations)
• Follow-up with customers regarding order issues (i.e. declined credit card transaction or out of stock items)

•  Bachelor’s degree
• 1+ years of sales and customer service experience within the retail sector
• Strong customer service and communication (verbal & writing) skills required
• Team player and be able to multi-task in a fast-paced environment with a strong sense of urgency
• Knowledge and use of digital selling through emails, pictures, and brand books
• Must be self-motivated and detail/results oriented
• Must have personal style and a passion for fashion
• Be sociable, friendly with an engaging personality
• Demonstrates strong listening skills
• Organization, punctuality, and excellent follow-up skills
• Proactive thinker with the ability to troubleshoot and problem solve issues in a positive manner
• Proficiency in Microsoft Office applications and Internet savvy
• Knowledge of Blue Cherry, Web PDM and Magento Enterprise system a plus

Lafayette 148 is an equal opportunity employer and  does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable law.

Other details

  • Pay Type Hourly
  • 148 Lafayette St, New York, NY 10013, USA