Supervisor - Heavy/Specialized
Supervises day-to-day responsibilities, providing guidance and training to a group of para-professional level staff to ensure complex operations are carried out in a productive manner. Has some authority for personnel actions. Thorough knowledge of processes supervised.
Organize workflow in area and ensure individual contributors understand duties and delegated tasks
Monitor productivity and ensure work is completed to meet required standards
Provide guidance and coaching to individual contributors on day to day issues
Provide resolution for escalated customer issues
Set work schedules, approve weekly timecards, and time off requests
Responsible for hiring and proper training of direct reports
- Responsible for performance management, including annual reviews, goal setting and on-going feedback
Ensures employees follow Landstar policies and procedures
Efficient in Microsoft Office
Analytical problem solving skills
Excellent oral and written communication skills
Superb interpersonal skills
Good organizational skills
Knowledge of Heavy Specialized equipment, rules, and regulations
EDUCATION and/or EXPERIENCE
Minimum Education: High School Diploma required; Bachelor's degree (B. A.) from four-year college or university, preferred
Minimum Experience: Six+ years related experience, preferred
DEPARTMENT SPECIFIC DUTIES and/or SKILLS
Supervise and oversee the Heavy Specialized Business Development Group staff by monitoring compliance with established job functions and processes. These processed are designed to increase Heavy Specialized revenue by working with agents to market, sell, and develop their Heavy Specialized customer base by teaching them how to identify and develop customer leads, rate/price heavy specialized business, source capacity, and further develop existing customer business.
Oversee bid requests to insure accuracy and timeliness and that all customer requirements are met.
Utilize all resources to develop solutions to all customer requests for transport of goods and services.
Assist Region management in marketing and developing heavy specialized opportunities. Work with Region management to identify and pursue additional opportunities.
Define processes for all phases of customer support, identify gaps in processes, and continually improve processes for efficiency and customer satisfaction.
Identify and develop relationships with super load carriers in order to quote and secure additional business from existing customers.
Work with BCOs and third party capacity to identify their capabilities and trailer specification and share with agents in order to increase the ability to meet the customer’s needs.
Attend LSO meetings and develop meaningful relationships with agents and region management.
Measure revenue with existing heavy specialized customers, identify opportunities for growth, and develop reports and measurements to share with agents and region management on a monthly basis.
Identify and develop new opportunities by researching shippers and consignees from existing business and by identifying leads from periodicals, web searches, etc.
Utilize Salesforce for logging new leads and running reports.
Order super load permits and assist with issues as required by states.
Must perform duties to the standards of the job description and comply with the
company's policies, practices and procedures.
Perform other duties as assigned.
Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to email@example.com.
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- Pay Type Salary
- Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America