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Director, Liability Claims - Risk Management Claim Services, Inc.

Landstar Risk Management, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #1359
Tuesday, September 8, 2020


Responsible and accountable for production by the liability claims team, including performance measures and compliance with processes, audit guidelines, investigative practices, evaluative measures, reserving adequacy and proper disposition of bodily injury and property damage claims. Provide direction, supervision, coaching and mentoring of the Liability Claims staff in the handling of automobile and general liability claims brought against a Landstar entity. Directly handle a workload of the more serious liability claims and/or cases in litigation as assigned by the Claims VP. Work closely with the Claims VP on high exposure matters.


Direct reports include the property damage and bodily injury claim handlers. Position is responsible for the direction, coordination and evaluation of claims handled by the liability staff.Responsibilities include training recommendations, planning, assigning, and directing work; appraising performance; rewarding and/or disciplining employees; addressing and resolving claims issues and ensuring compliance with the organization's policies and applicable claim regulations and laws.


General understanding and proper application of tort and contractual law

Understanding of legal terms, concepts and civil procedure

Ability to interpret and assess medical terms, conditions, related injuries, treatment and prognosis

Ability to interpret insurance contracts relating to Auto, GL, WC, UM/UIM and PIP

Ability to quickly recognize potential risk exposures resulting from accidents

Demonstrated use of sound judgment and decisions in determining claim outcomes

Ability to interpret and analyze behavioral traits

Working knowledge of accident reconstruction and other expert vendor services

Ability to effectively communicate and interact with lawyers and medical professionals

Ability to determine adequacy of claim and expense reserves

Experienced in handling and negotiation of high severity claims

Experienced in managing a staff of claims adjusters

Must be extremely flexible and responsive to claim needs including after-hours accidents

Excellent oral and written communication skills

Proficient with Microsoft Word, Excel, and Power Point


Bachelor's degree from a four-year college or university

A minimum of 10 years related and progressive experience or equivalent combination of education and experience.

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to


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Other details

  • Pay Type Salary
  • Landstar Risk Management, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America