Balance & Audit Specialist - Milwaukee, WI - (5920)
Job Title: Balance and Audit Specialist
Supervisor/Area CMS Manager
Reports To: CMS Supervisor
Review balancing documentation for all customer currency, coin and ATM inventories, ATM balancing transactions, and daily teller activity for accuracy. Balance and reconcile accounts daily. Investigate and follow up on open or
items, and provide daily status. Participate in verification of discrepancies as directed by CMS Supervisor.
Assist CMS Supervisor in conducting random inventory and teller audits.
Perform customer service actions in communications with Loomis customers to identify and resolve problems.
Duties / Responsibilities:
Review ATM Service orders to insure
each ATM serviced is in balance. Research and reconcile any and all out-of-balance ATM’s within 24 hours of verification of residual cash or cash add service. Request, track and review audits of out of balance ATM’s. Contact all customers on all unresolved
ATM differences and reconcile ATM with customer internal record. Report all unresolved ATM differences to Cash Management Services Manager and/or Branch Manager and/or Loss Prevention Manager.
all CMS related documentation, including but not limited to ATM Service Orders, documentation
of physical count of inventories, processing reports, balance sheets, liability transfer documentation,
shipping and order documentation etc., to insure compliance with Loomis standards. Insure physical count documentation,
internal calculation of inventory balance, and customized reports to customer balance and indicate an in-balance condition. Track return documentation and insure it is corrected and returned to Balance and Audit.
Ensure all documentation is prepared and delivered to customers, including customer specific paperwork in the normal course of processing change orders, deposits and or balancing inventories. Insure documentation balances to internal documentation.
Advise Cash Management Services Supervisor of instances where Loomis standards are not met. Suggest changes to processing and/or documentation that will help bring CMS operation into compliance.
Review, track and monitor currency and coin levels in customer inventories and ATM’s. Be prepared to advise customers to sell excess inventory, restock inventory and change ATM replenishment amounts to improve and reduce customer cash balances.
Receive and file all CMS related documentation. Insure all documentation of all work processed for any customer is filed together by day, by customer and by ATM. Maintain 90 days of historical CMS documentation in the Balance and Audit office, and 3 years (or time period specified by customer contract) historical CMS documentation in branch archival storage.
Assist CMS Manager/Supervisor, Branch or General Manager, Loss Prevention Manager, Division Security Manager, Corporate Security staff and customers to resolve any and all differences in ATM and CMS Operations.
Support CMS Supervisor by receiving and addressing customer telephone calls. Identify, sort and mail customer receipts weekly.
Perform additional duties as assigned by management.
Skills and Qualifications:
Minimum two years higher education or two to three years reconciliation experience, preferably in banking and/or related experience in Loomis CMS Operations. Experience with PC and applications software, including MS Office. Good interpersonal skills, oral and written communication skills are required.
I HAVE READ AND UNDERSTAND THE ESSENTIAL FUNCTIONS AND WORKING CONDITIONS OF THE POSITION, BALANCE AND AUDIT SPECIALIST, AS DESCRIBED ABOVE.
BY MY SIGNATURE, I SIGNIFY
THAT I CAN /CANNOT PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION, BALANCE AND AUDIT SPECIALIST, WITH OR WITHOUT REASONABLE ACCOMMODATION.
- Job Family Hourly
- Pay Type Hourly
- Milwaukee, WI, USA