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Customer Service Rep

Huntsville, AL, USA Req #859
Friday, April 24, 2020

LSO Final Mile is looking for a Customer Service Rep position.


Compensation:
$12.50/hour


PRINCIPAL DUTIES AND RESPONSIBILITIES (The below listed duties are not all-inclusive. This position must also perform other duties as assigned.):

  • Answer the telephone professionally within two rings using the company's standard greeting.

  • Direct the caller to the appropriate person.

  • When the caller wants to place a run, process that run in a timely, professional manner.

  • Find out who will be billed for the run. Verify this if different from the person calling.

  • Always note the caller's first and last name.

  • Note the caller's phone number in case they must be called back for more information.

  • Ask the complete pickup and delivery addresses with zip codes and phone numbers.

  • Always ask if the customer uses a reference number such as a department number, job number, or name to identify the order by.

  • Ask what service type they want. Quote the cost to the customer. When appropriate, recommend Express service. If out-of-town service, note the mileage in the proper field.

  • Be sure all pricing zones are entered so the run will rate.

  • Be sure any quote given the customer is noted on the ticket, to ensure the billing department can rate the run correctly.

  • Ensure correct order entry.

  • Complete weekly billing including manually rated tickets.

  • Maintain billing checklist and policies and procedures for each special customized bill.

  • Update customer specific billing report, proof of deliveries and websites.

  • Respond to questions from regionals, Branch managers and senior corporate personnel.

  • Assist in development and implementation of new procedures to enhance the workflow of the department.

PART-TIME BENEFITS INCLUDE:

  • Dental

  • Vision

  • Vacation and Holiday pay

  • 401(k)

  • And more!!!

 

EOE and drug-free employer.

Other details

  • Pay Type Hourly
  • Huntsville, AL, USA