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Outreach Coordination Center Dispatcher

Philadelphia, PA, USA Req #380
Thursday, June 25, 2020


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.



The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.



Job Summary : Serve as the Administrative Coordinator and the Central Dispatcher for the Outreach Coordination Center; Oversee and manage Outreach Focus Lists; Prepare outreach materials; Allocate placements to shelters; Record pertinent information data systems and logs; Answer OCC phone hotline and dispatch teams appropriately; Conduct data entry and revision; maintain security and organization of OCC equipment and files.

Essential Duties and Responsibilities


·       Acts as primary OCC daytime dispatcher responding to calls and requests for assistance in an appropriate manner.

·       Respond promptly to all calls and assign phone coverage when away from your desk.

·       Dispatch available response teams to engage consumers

·       Maintain awareness of team activity and conduct periodic radio checks to verify their location     

·       Assist outreach teams to obtain appropriate placements and services for persons they engage.

·       Assist outreach teams to locate and assist individuals on their caseload.

·       Maintain professional telephone manner and performance at all times.

·       Advocate on behalf of individuals to ensure their needs are being addressed and they have the appropriate levels of support and referrals to services.

·       Observe confidentiality, privacy, and dignity of OCC Clients.

·       Assist in the supervision, and training of OCC Dispatch Staff.

·       Supervise OCC weekday front desk staff


·       Ensure that OCC is well organized, Preparing and maintaining outreach materials for teams.

·       Assist the Senior and Assistant Program Manager in maintaining supplies of PPE for the Outreach teams to function safely during the pandemic.

·       Ensure that OCC and Outreach staff follow all required safety protocols, and expectations during the pandemic.

·       Assist in facilitating communication between OCC Staff

·       Supervise OCC Front Desk staff, meeting bi-weekly and providing support and training.

·       Track dedicated shelter beds and communicate openings to Outreach Teams

·       Conduct data entry and revision when not conducting other duties at OCC.  

·       Manage the Project Home Outreach Vehicles, tracking maintenance, repairs, gas card, and cleanliness.

·       Utilize required technology to ensure individuals are appropriately tracked in existing systems in a timely manner

·       Manage office supplies inventory and place orders as necessary

·       Assist in Organizing office operations and procedures

·       Maintain and secure OCC property and devices.

·       Manage OCC storage units

·       Oversee and support administrative duties in the OCC and ensure that office is operating smoothly

Minimum Qualifications

·       Good computer skills with knowledge of databases and Microsoft Word Suite            

·       Knowledge of resources available in the housing and homelessness system in Philadelphia

·       Experience in and knowledge of homeless programs and general issues around homelessness; experience with mental health and substance abuse issues

·       High School Diploma /GED with four years’ experience in the homeless system and administration

·       College degree or comparable experience    


Preferred Qualifications

·       College Degree with two  year experience in the homeless system and administration

Project HOME is an Equal Opportunity Employer

Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA