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Outreach Coordination Center Outreach Worker

Philadelphia, PA, USA Req #381
Thursday, June 25, 2020


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.
       Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.



The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.




Job Summary:  An On-call Worker for the Outreach Coordination Center would work a minimum of 8 hours a month up to 40 hours a week based on the need of Outreach. On-call work would include covering shifts from 7:00 am to 3:00 pm, 3:00 pm to 11:00 pm, and 11:00 pm to 7:00 am. You would be trained to manage the front desk, manage the homeless-hotline and to conduct street outreach.  

Essential Duties and Responsibilities

1)     Front Desk

a.      Maintain professional telephone manner and performance at all times.

b.     Greet all guests and visitors to who enter our building

c.      Manage front desk reception

d.     Assist residential staff in managing facility residents

2)     Dispatch

a.      Acts as an OCC Dispatcher responding to calls and requests for assistance in an appropriate manner, collecting and documenting all required information.

b.     Dispatch available response teams to engage homeless consumers

c.      Assist outreach teams to obtain appropriate placements and services for persons they engage.

d.     Conduct data entry and revision when not conducting other duties at OCC.

3)     Outreach

a.      Respond to calls from individuals, businesses, agencies and police regarding homeless persons on the street in Philadelphia. 

b.     Engage homeless persons, determine needs, offer services, and follow-up.

c.      Identify individuals’ immediate and long term needs and offer appropriate connections to services. 

d.     Utilize required technology to ensure individuals are appropriately tracked in existing systems in a timely manner 


General:  during the winter you may be required to work overtime during code blues or other extreme weather conditions. We are a 24 hour facility and have outreach teams on the street from 7:00 am to 11:00 pm every day as well as dispatch calls 24 hours a day.

Minimum Qualifications:

·       High School diploma or GED

·       Basic computer skills         

·       Knowledge of resources available in the housing and homelessness system in Philadelphia

·       Experience in and knowledge of homeless programs and general issues around homelessness; experience with mental health and substance abuse issues         

·       Commitment to the mission of Project HOME

Preferred Qualifications:

·      Bi-Lingual (Spanish and English)

·      Prior experience working in Housing and Homelessness in Philadelphia

·     Prior experience working in calls centers or in Dispatch Roles

roject HOME is an Equal Opportunity Employer

Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA