Outreach Coordination Center Dispatcher
THE MISSION OF PROJECT HOME
The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.
Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.
Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.
Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.
THE VALUES OF PROJECT HOME
The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.
We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.
We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.
We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.
We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.
Job Summary The Weekend Dispatch is a part-time position under the Outreach Coordination Center from 3pm-11pm Saturday and Sunday. The position is responsible for answering the Outreach Hotline and dispatching teams appropriately, while also managing Front Desk responsibilities at 1515 Fairmount.
Essential Duties and Responsibilities
· Acts as primary OCC Dispatcher responding to calls and requests for assistance in an appropriate manner, collecting and documenting all required information.
· Dispatch available response teams to engage homeless consumers
· Maintain awareness of team activity and conduct periodic radio checks to verify their location
· Assist outreach teams to obtain appropriate placements and services for persons they engage.
· Assist outreach teams to locate and assist individuals on their caseload.
· Maintain professional telephone manner and performance at all times.
· Advocate on behalf of individuals to ensure their needs are being addressed and they have the appropriate levels of support and referrals to services.
· Observe confidentiality, privacy, and dignity of OCC Clients.
· Help facilitate placements in partnership with the Outreach teams and Partnering Agencies.
· Maintain and demonstrate a knowledge of area resources to offer assistance to callers seeking information.
· Manage emergency maintenance calls for Project Home sites and following On Call procedures as necessary.
· Support residents living at 1515/1523 Fairmount and report concerns and emergencies to residential on call staff.
· Provide all services with empathy and care
· Conduct data entry and revision when not conducting other duties at OCC
· Maintain logs for shelter occupancies rates, weather codes, Hot Spots, and shelter protocol lists, etc.
· High School diploma or GED
· Basic computer skills
· Knowledge of resources available in the housing and homelessness system in Philadelphia
· Experience in and knowledge of homeless programs and general issues around homelessness; experience with mental health and substance abuse issues
· Commitment to the mission of Project HOME
· Bi-Lingual (Spanish and English)
· Prior experience working in Housing and Homelessness in Philadelphia
· Prior experience working in calls centers or in Dispatch Roles
Project HOME is an Equal Opportunity Employer
- Pay Type Hourly
- Philadelphia, PA, USA