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Senior Program Manager

Hunting Park, Philadelphia, PA 19140, USA Req #341
Tuesday, July 28, 2020


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary The Senior Program Manager at Sacred Heart Recovery Residence (SHRR), is part of a leadership team charged with the development and implementation/management of a recovery residence for homeless individuals who have a substance use disorder and may have other co-occurring disabilities. The Senior Program Manager is responsible for the creation of a caring, supportive environment that contributes to the emotional, physical, spiritual, and mental well-being of all residents. Responsibilities include overall management of the residence, supervision of staff, maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission of Project HOME.

Schedule: Monday-Friday 8am-4pm (evening/weekend flexibility as needed & on-call responsibilities)

Essential Duties and Responsibilities

Intake Coordination:

  • Work closely with the OCC team and withdrawal treatment programs on referring individuals who are eligible for SHRR: homeless/chronically homeless individuals who are wanting a recovery focused program and are committed to their recovery.
  • Coordinate with homeless outreach programs and community agencies to facilitate referrals, including OCC and Encampment Focus List, Journey of Hope, Recovery Houses, Hub of Hope, Respites).  
  • Facilitate the intake process for all new residents, including interviews, working with referral sources to collect required paperwork, and coordinating move-ins.  Ensure documentation meets contract requirements and time frames.
  • Coordinate with the team orientation for residents moving in.


Service Coordination-

  • Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, employment and education status of each resident.
  • Facilitate team meetings to ensure coordination of services and program obligations are being addressed.
  • Create an environment that combines the necessary structure, behavioral health supports and/or service coordination support, counseling, interaction, freedom, and safety to facilitate Resident growth, individuality and connection to the Project HOME and the external community.
  • Oversee the development of educational/employment/health opportunities that are accessible and develop a culture of recovery coupled with employment for Residents.
  • Create an environment where addiction recovery journeys are openly discussed, and the community members support each other in their journeys, celebrating milestones and supporting each other.
  • Provide ongoing consultation with individuals in recovery.
  • Provide both routine and random drug screens.
  • Work with the nurse on-site to ensure compliance with med monitoring procedures and quality control.  Assist nurse in medication monitoring and documentation training of staff related to medication monitoring. 
  • Advocate on behalf of residents, and collaborate and coordinate services with city agencies and community organizations.
  • Ensures coordinated services and linkages with outside agencies/providers.
  • Seek out and participate in all relevant training and in-services for staff.
  • Foster and model respect, empathy, and understanding of residents.
  • Supervises staff to oversee resident recovery plans, including discharges and housing placements through CEA-BHRS and other providers and community supports.  In collaboration with nurse care manager, protocols for drug testing of residents is managed effectively including revisions of recovery plans.

Resident Leadership & Community Integration-

  • In an effort to build resident leadership, provide structure and guidance to tenant council, resident led endeavors and encourage resident’s strengths in leadership
  • In an effort to build community integration with Project HOME residents and the larger community, identify and meet with neighborhood leaders, and involve them in community events.


  • Manage an on-site interdisciplinary team comprised of an Assistant Program Manager, two Residential Service Coordinators who will lead recovery program, Receptionists, Kitchen Coordinators, task supervise the Nurse Care Manager along with the Facilities Management Services and coordinate programming with OCC respite program.
  • Support Assistant Program Manager to supervise and train Support Staff.
  • Provide regular and consistent supervision and general oversight of residential site staff to ensure program is person centered with a focus in wellness.
  • Work with staff to identify resident needs and establish pertinent goals and objectives in the areas of: recovery, health, education, employment and community integration.
  • Ensure all documentation is meeting contractual obligations and all reports are submitted in a timely fashion.
  • Conduct and document case review meetings with case management/service coordination team.
  • Provide and document regular individual/team supervision with staff.
  • Train and supervise staff on implementation of evidence-based practices that promote wellness, recovery, resiliency, community inclusion, employment and educational goal attainment
  • Develop and maintain positive working relationships with service providers, the community, and volunteer groups.
  • Manage staff to complete documentation as required including electronic record keeping system, resident files and reports as required.
  • Attend and participate in team meetings, case reviews and concurrent review meetings as scheduled along with supervision and other program or agency meetings as assigned.
  • Oversee hiring and on-boarding of staff.
  • Assure the program meets strategic plan goals and work to assure data quality assurance. 
  • Recognize and manage crisis situations.  Address safety issues, incident reports and grievances with residents and staff.
  • With the Assistant Program Manager, manage the on-call schedule and staff schedules/time sheets in Dayforce.
  • Work with the Kitchen Coordinator to ensure the smooth operation of the kitchen, including meal-planning, ordering supplies, cleaning and organizing, licenses and certifications, and inspections. 
  • Oversee operations of Sacred Heart’s van (scheduling, cleaning, arranging for maintenance) as per policy.


  • Supervise the financial operations of the program, ensuring to stay within the annual budget.
  • Develop annual budgets with the Director of Residential Services and the Finance Department.
  • Authorize the purchase of goods and services within approved budget and manage the reconciliation of expenses with the accounting office.
  • Manage the collection of resident program fees and food fees.
  • Ensure all utilities and other facility financial requirements are handled in a timely fashion. 

Property Management

  • Work as a blended management team with the Property Manager.
  • Address necessary follow-up with staff with any program violations including but not limited to non-payment of fees and incidents.
  • Supervise Property Manager and Residential Staff to ensure Resident compliance with unit/common space cleanliness/safety and compliance with safety and licensing regulators.
  • Coordinate with team to ensure the building is safe and clean at all times, including the kitchen, in order to pass all inspections.


Minimum Qualifications:

  • MSW or related degree and 5 years related experience including minimum of 4 years supervisory experience OR BA/BSW, or related degree and 5 years related experience including minimum of 4 years supervisory experience.
  • Experience working with individuals with substance use disorders and strong knowledge of community resources, treatment options including MAT.
  • Strong organizational, interpersonal, and assessment skills
  • Good computer skills -proficient in Microsoft outlook, word, excel and electronic record keeping
  • Understands and affirms the mission of Project HOME
  • Good verbal and written communication
  • Strong Computer literacy including experience with electronic record systems. 
  • Availability for on call duties
  • Valid Driver’s license
  • Ability to climb stairs; occasional lifting.


Preferred Experience:

  • Experience working with homeless individuals and/or in supportive housing a plus
  • Familiarity with Philadelphia mental health, housing and/or substance treatment providers.


Project HOME is an Equal Opportunity Employer

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.

The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.  Join us!  Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Pay Type Salary
  • Hunting Park, Philadelphia, PA 19140, USA