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Patient Support Referral Coordinator

Philadelphia, PA, USA Req #342
Tuesday, July 28, 2020

THE MISSION OF PROJECT HOME

The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.

 

THE VALUES OF PROJECT HOME

The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary: The Patient Support Specialist assists SKWC patients in navigating the healthcare landscape. 

Essential Duties and Responsibilities

  • Manage the referral process from the provider’s order to receiving the specialist’s report 
  • Completing insurance applications for uninsured patients 
  • Tracking/following up with hospital admissions 
  • Serve as back-up to the benefits counselor: 
    • Complete Compass applications for uninsured or underinsured patients 
    • Complete fee assessments for uninsured patients  
    • Complete non-covered services dental form in cases where a patient’s health insurance does not cover their planned service 
  • Help Project HOME to meet a key standard for Patient Centered Medical Home by tracking and following up with hospital admissions and referrals. 
  • Clerical support: answer incoming telephone calls, schedule appointments, serve as back-up/overflow for front desk staff 
  • Other duties as assigned 

 

Minimum Qualifications

  • A high school diploma or GED with 2 year’s experience in a job with similar responsibilities 
  • Strong computer and organizational skills. 
  • Excellent written and verbal communication skills.  
  • Excellent telephone etiquette. 
  • Prior experience using an Electronic Health Record (EHR), Practice Management System (Nextgen or other) or Electronic Dental Record (EDR) 
  • Bilingual (Spanish/English) preferred 
  • Ability to manage multiple tasks simultaneously.  
  • Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma preferred. 
  • Ability to work independently and to collaborate as a member of a team. 

 

Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.

The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.  Join us!  Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA