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Francis House of Peace Residential Services Coordinator

Philadelphia, PA, USA Req #406
Wednesday, September 2, 2020

Job Title:  Residential Service Coordinator

Department Name


Program Name  

Residential and Homeless Programs

Project HOME Site 

Francis House of Peace

Reports to (Position Title)

Program Manager

Job Classification (FT, PT, on-call)

Full-Time, on-call

Physical Requirements

Good Health, Energy, Positive mental attitude

FLSA Status  (Exempt, Non-Exempt)


Hours Per Week

40 including evenings and weekends as needed


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.


Job Summary 

Essential Duties and Responsibilities

The chief responsibility of the Residential Service Coordinator is to provide collaborative recovery planning and follow through with resident and supports utilizing the recovery model. These services also include keeping accurate records as well as working as an advocate for the resident in connection with a team.


Core Responsibilities

·      The full-time RSC will be working across our population to include young adults, adults, and older adults to ensure holistic service based on the need of each individual group

·      Build relationships and foster a sense of community. Encourage residents to participate and support various functions and opportunities at Project HOME

·      Design and implement recovery plans in the areas of recovery, health care, medication monitoring, money management, education, and employment which encompass short and long term goals, action plans and means for evaluation and revision.

·      Assist residents with learning to maintain lease obligations, independently or with the help of supports.


Assist residents with coordination of benefits and resources

·      Refer residents to BenePhilly and assist applicant with any related follow up needed (for example with DPW, SSA, unemployment).

·      Refer residents for employment and education services including but not limited to PHOME’s Employment Services, the Honickman Learning Center (Adult Education) and partner with departments associated with resident employment and education goals.

·      Support residents through the completion of housing recertification process.


Meet as scheduled with the following individuals:

·      Participate in staff, team, and resident and special committee meetings.

·      Meet as scheduled in supervision with the Program Manager.

·      Participate in trainings and continuing education opportunities.

·      Facilitate Wellness Self-Management group and individual sessions with residents.

·      Plan and actively participate in site based and agency activities.


Intake, Orientation and Discharge

·      Utilize Critical Time Intervention best practices.

·      Complete all admission and discharge paperwork accurately and timely.

·      Enter necessary information into paper files and electronic charting system, complete all assessments, and facilitate support groups and House Meetings.

·      Use the orientation process to inform new residents of the residential site, agency, services and neighborhood resources.


Team up with other residential staff, including bilingual Residential Service Coordinator and Young Adult Residential Service Coordinator, to ensure all residents needs are met in a timely and equitable way.


Assist residents with coordination of supports including referrals, linkage meetings and advocacy in the following areas:  Addiction, Housing, Employment, Education, Medical, Mental Health and Natural Supports. Maintain records and reports, as required in a timely and thorough manner.


Collaborate with residents and other supports to create appropriate discharge plans. Connect discharged residents to Alumni Services.


Alternate on-call responsibilities with other residential staff for emergencies. Work with residents and supports through crises, assessing the situation and preparing appropriate plans and interventions. Report and respond to incidents in a timely and appropriate manner.


Actively participate in a blended model, in partnership with Property Management and other departments, within Project HOME as needed and all other tasks as assigned.


Communicate effectively in a respectful, culturally sensitive and timely fashion. Develop and maintain cooperative working relationships with others. Encourage an open expression of ideas and opinions.


Minimum Qualifications

·       High School Diploma or GED and 4 years’ experience with persons served; or an Associate’s Degree and 2 years’ experience; or Bachelor’s Degree 

·       Experience working with young adults and preferably homeless, aged out of foster care or at risk of homeless young adults.    

·       Experience working with mentally ill, dually diagnosed clients 

·       Experience working with the homeless population 

·       Excellent verbal and written communication, organizational and interpersonal skills.  

·       Team experience.   

·       Computer literacy.   

·       Valid PA Driver’s License  


Preferred Qualifications 

Experience in brief counseling, assessment and judgment, crisis management skills, trauma  informed practice and resiliency.  Ability to handle physically and emotionally challenging situations.  

 Project HOME is an Equal Opportunity Employer

Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA