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Francis House of Peace PART TIME Young Adult Residential Services Coordinator

Philadelphia, PA, USA Req #407
Wednesday, September 2, 2020

Job Description 

Job Title:  Young Adult Residential Service Coordinator 

Department Name  


Program Name   

Residential and Homeless Programs 

Project HOME Site   

Francis House of Peace 

Reports to (Position Title) 

Program Manager 

Job Classification (FT, PT, on-call) 

Part-Time, on-call

Physical Requirements 

Good Health, Energy, Positive mental attitude 

FLSA Status  (Exempt, Non-Exempt) 


Hours Per Week  

20 including one weekend day and one evening per week 



The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization. 

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care. 

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies. 

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society. 



The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person. 

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care. 

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty. 

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community. 

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally. 


Job Summary: HOURS: Three 4 hours 1 pm - 5pm per weekday and one evening and one weekend shift required.

Essential Duties and Responsibilities

This role is specific to Young Adult residents yet also includes service to our adult population as well. The chief responsibility of the Young Adult Residential Service Coordinator is to provide direct, supportive, individualized care in a positive and holistic way to residents, specifically young adults, moving towards independence.  The Young Adult Residential Service Coordinator will support residents, specifically young adults, in the retention of housing, employment, the continued development of skills and participation in activities that will enhance their ability to become self-sufficient.   


·                Along with the resident and supports, design and implement goal plans that focus on education, vocation, health (physical and mental), finances, family, legal issues, and discharge planning (for Young Adults) that encompasses short and long-term goals, action plans, and means for evaluation and revision. Weekly, review and update progress or lack of progress towards goals.  

·                Assist residents, specifically young adults, with obtaining and maintaining income including coordination of benefits and resources 

·                Support residents, specifically young adults, in filing for benefits or resolving any issues through BENEPhilly, DPW, SSA, and unemployment. 

·                Assist residents, specifically young adults, in job search process and make referrals to Employment Services

·                Assist residents, specifically young adults, in coordination of their education goals, including GED testing, college application and financial aid.     

·                Assist residents, specifically young adults, with medical and psychiatric referrals and communication as needed.  

·                Support residents, specifically young adults, through the completion of housing re-certification process. 

·                Support residents, specifically young adults, in maintaining a commitment to recovery, including conducting random urine screens as necessary. 

·                Understand, anticipate, and respond to the issues, expectations, and special needs that eachresident, specifically young adults,may have. 

·                Work with residents, specifically young adults, individually as needed (e.g. one to one counseling, providing an escort to appointments where appropriate, interviews and activities) 

·                Work with residents, specifically young adults, to assess needed resources and facilitate connection to resources in the community; monitor client’s participation in activities. 

·                Maintain case records and reports, as required in a timely and thorough manner as required.   Utilize electronic record keeping system for all documentation. 

·                Participate in staff & resident meetings and special committees. 

·                Participate in trainings and continuing education opportunities. 

·                Facilitate Life Skills groups as well as individual sessions. 

·                Intake/Orientation/Discharge 

·                Utilize critical time intervention best practice  

·                Complete all admission and discharge paperwork.  Orient new residents to residential sites and neighborhood using orientation process.  

·                Work with residents to complete annual housing re-certifications. 

·                Alternate on call with other residential staff

·                Work with resident, specifically young adults, and supports through crises, assessing the situation and making needed plans/interventions.

·                Become familiar with emergency procedures.


·                Be flexible to meet the changing needs of the residents, specifically young adults, and be available by phone 

·                Building community with the residents, specifically young adults, including but not limited to: 

·                Receiving and responding to work tasks in a courteous and timely fashion. 

·                Meeting and greeting visitors, residents, other staff and co-workers in a professional and welcoming manner. 

·                Intentionally maintaining open dialogue and verbal/written communication to eliminate chaos, confusion, and misunderstanding. 

·                Striving to put others at ease and communicate in ways they can understand. 

·                Developing and maintaining smooth and cooperative working relationships with others. 

·                Additionally, all staff are responsible for the following:  

·                Commitment to the mission of Project HOME 

·                Developing good working relationships among community and staff. 

·                Continuing to learn about mental illness, addictions, and co-occurring disorders. 

·                Accepting residents “where they are at” while working to assist them. 

·                Observing confidentiality, privacy, and dignity of each resident. 

·                Becoming familiar with Emergency Procedures. 

Minimum Qualifications  

·       High School Diploma or GED and 4 years’ experience with persons served; or an Associate’s Degree and 2 years’ experience; or Bachelor’s Degree 

·       Experience working with young adults and preferably homeless, aged out of foster care or at risk of homeless young adults.    

·       Experience working with mentally ill, dually diagnosed clients 

·       Experience working with the homeless population 

·       Excellent verbal and written communication, organizational and interpersonal skills.  

·       Team experience.   

·       Computer literacy.   

·       Valid PA Driver’s License 

Preferred Qualifications 

Experience in brief counseling, assessment and judgment, crisis management skills, trauma informed practice and resiliency.  Ability to handle physically and emotionally challenging situations.  



Project HOME is an Equal Opportunity Employer 


Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA