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St. Elizabeths Recovery Residence Support Staff

Philadelphia, PA, USA Req #413
Monday, September 14, 2020

Job Title:  Support Staff-Night shift

Department Name

Residential and Homeless Services

Program Name 

St. Elizabeth’s Recovery Residence

Project HOME Site 

St. Elizabeth’s Recovery Residence

Reports to (Position Title)

Asst. Program Manager

Job Classification (FT, PT, on-call)


Physical Requirements

Ability to walk stairs and some lifting.

FLSA Status  (Exempt, Non-Exempt)


Hours Per Week




The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.



The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.



Job Summary Support Staff:  St. Elizabeth’s Recovery Residence is for homeless men in very early stages of recovery. Support Staff provide a key role in delivering a supportive, safe, secure and dignified residence in which individuals can develop a culture of recovery and empowerment within the framework of Project HOME values and mission. Support staff may or may not identify as a person in recovery but must have a basic understanding of recovery. Support Staff strive to empower individuals to connect resident’s hopes, dreams and goals around their personal recovery journey by utilizing evidence based interventions to empower residents to make informed choices while increasing their recovery capital and natural supports. Support Staff provide recovery-oriented support that lead to personal growth, well-being and self-sufficiency. The Support Staff is key to maintaining the peace and quiet enjoyment of the community; assist in orienting new residents to the SERR program and protocols; maintain security and telecommunications system.

Full time – 40 hours (3 PM-11 PM)

Essential Duties and Responsibilities:

·       Interact with residents providing support to ensure their safety and well-being.

·       Provide initial support and engagement to new residents and assist them with necessary items such as linen and personal hygiene items, laundry assistance if needed

·       Conduct rounds of each floor, including checking the safety and security of residents, and that the building is secure and monitors are working properly, document rounds accordingly.

·       Answer telephone calls and take accurate and detailed messages.

·       Monitor front and back door access, movement of residents and general safety of the building.

·       Maintain situational awareness at all times and use de-escalation strategies to maintain a calm and welcoming environment, providing individual and group interventions as needed.

·       Although minimal interaction due to night shift, where appropriate, direct all visitors, volunteers and guests to sign in and out of building.

·       Ability to use Narcan and other life saving measures in case of accidental overdose and/or illness that may require emergency intervention or resuscitation.

·       Conduct on-going searches of personal belongings and bags of residents to ensure a drug and weapon-free facility.

·       Be familiar with emergency/crisis procedures.  Contact emergency services and on-call staff in case of resident emergency or property emergency (flood, fire).

·       Document all necessary information in the Shift Log and notify on call staff for all emergencies.

·       Establish and maintain healthy relationships with residents, including facilitating recovery and community building groups and activities.

·       Identify maintenance issues and submit work orders to Property Management.

·       Conduct random drug tests as directed by Supervisor.

·       Assist residents with key access to their unit when locked out.

·       Supervise monthly fire drills and document according to the policy.

·       Receive and document food fees and receipts as procedure requires.

·       Responsible for checking resident chores before they leave the building.

·       Attend and participate in staff meetings and supervision as scheduled.

·       Attend required trainings as scheduled.

·       Generally this position is managing the residents alone at the site for most of the shift with on-call support assistance as needed.



and Data Entry:

·       ETO data entry as required   

Kitchen Support Activities:

·       Prepare and serve meals/snacks at designated times as required.

·       Maintain cleanliness of kitchen, oversee kitchen cleanup (washing dishes, empty trash as needed, etc).

Medication Monitoring:

·       Assist resident to comply with taking their prescribed medications per medication monitoring policy and protocols.

·       Review medication supply for each resident and create list of medications to be called into the pharmacy for refills.

·       Organize medication logs for each resident and maintain Medication Records (MARS Sheet) for the month.

·       Receive and document all medications brought in by residents. Other duties as assigned


Minimum Qualifications:
·      High School Diploma/GED 

·       ServSafe Certification

·       Very strong communication, organizational and documentation skills.

·       Proficient computer skills (Microsoft Office Applications).

·       Knowledge and experience with mental illness, issues regarding homelessness and addiction.

·       Knowledge of crisis intervention, de-escalation.

·      Ability to work well in a team context

Preferred Qualifications:

  •    Peer Certification (CPS or CRS)
  •     Bi-lingual Spanish/English
  •   Valid Driver’s License

Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.


Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.


Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA