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Program Manager Specialist

Philadelphia, PA, USA Req #421
Friday, October 16, 2020

Job Description

Job Title:  Program Manager Specialist

Department Name


Program Name 

Residential Department

Project HOME Site 


Reports to (Position Title)

Director of Residential Services

Job Classification (FT, PT, on-call)

FT, On-Call

Physical Requirements

Ability to climb stairs, some light lifting

FLSA Status  (Exempt, Non-Exempt)


Hours Per Week



The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary:

Essential Duties and Responsibilities

The Program Manager Specialist is a position that would work at residential program sites as the acting Program Manager when there is a Senior Program Manager or Program Manager on leave, a temporary vacancy, or when there is a program in need of additional support & leadership for special projects.  This position may also provide additional support for a site that is newly developed. 


The Program Manager is part of a leadership team charged with the development and implementation/management of a supportive housing program. The Program Manager is responsible for the creation of a caring, supportive environment that contributes to the emotional, physical, spiritual, and mental well-being of all residents. This includes the supervision of staff, maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission of Project HOME. 


Service Coordination 

·       Acquire and maintain a comprehensive knowledge of the needs of participants. 

·       Facilitate team meetings to ensure coordination of services are being addressed 

·       Create an environment that combines the necessary structure, case management and/or service coordination support, counseling, interaction, freedom, and safety to facilitate participant growth, individuality and connection to the Hub and the external community 

·       Create an environment where addiction recovery journeys are openly discussed and the community members support each other in their journeys, celebrating milestones and supporting each other. 

·       Provide ongoing consultation with individuals in recovery 

·       Coordinate services and linkages with outside agencies/providers 

·       Provide both routine and random drug screens 

·       Seek out and participate in all relevant trainings and in-services 

·       Foster and model respect, empathy, and understanding of Residents  

·       Coordinate Resident discharges 


Resident Leadership & Community Integration: 

·       In an effort to build resident leadership, provide structure and guidance to tenant council, resident led endeavors and encourage resident’s strengths in leadership 

·       In an effort to build community integration with Project HOME residents and the larger community, identify and meet with neighborhood leaders, and involve them in community events. 



·       Provide regular and consistent supervision and general oversight of residential site staff to insure program is person centered. 

·       Work with service coordinators to identify resident needs and establish pertinent goals and objectives in the areas of: recovery, health, education, employment and community integration 

·       Ensure all documentation is meeting contractual obligations 

·       Conduct and document case review meetings with case management/service coordination team 

·       Provide and document regular individual supervision with staff 

·       Oversee the training, implementation and use of the best practices (such as Critical Time Intervention and Wellness Self-Management) 

·       Manage the on-call schedule 

·       Develop and maintain positive working relationships with service providers, the community, and volunteer groups 

·       Serve as liaison with all agencies providing services to Residents 

·       Attend meetings as scheduled/assigned. 

·       Ensure program is meeting Strategic Plan goals 



·       Supervise the financial operations of the program 

·       Develop annual budgets with the Director of Residential Services and the Finance Department 

·       Authorize the purchase of goods and services within approved budget and manage the reconciliation of expenses with the accounting office 


Property Management  

·       Work as a blended management team with the Property Manager 

·       Coordinate and address necessary follow up with any leasehold violations including but not limited to rent arrears and incidents 

·       Work with Property Manager to ensure Resident compliance with unit/common space cleanliness/safety and compliance with safety and licensing regulators 

·       Coordinate with team to ensure housing re-certifications are completed in a timely basis 

Minimum Qualifications

·       MSW or related degree and 3 years related experience including minimum of 2 years supervisory experience OR  BA/BSW, or related degree and five years related experience including minimum of 2 years supervisory experience

·       Experience working with recovering persons (mental illness, drug/alcohol, or dually diagnosed persons)

·       Strong organizational, interpersonal, and assessment skills

·       Understands and affirms the mission of Project HOME

·       Excellent verbal and written communication

·       Team experience

·       Strong Computer literacy including experience with electronic record systems. 

·       Availability for on call duties


Preferred Experience:

·       Experience working with homeless individuals and/or in supportive housing a plus

·       Bilingual English/Spanish


Project HOME is an Equal Opportunity Employer


Other details

  • Pay Type Salary
  • Philadelphia, PA, USA