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Hospitality Coordinator - Hub of Hope

Philadelphia, PA 19104, USA Req #290
Wednesday, October 23, 2019


Job Summary: The Hospitality /Volunteer Coordinator oversees the maintenance and organization of all hospitality resources and services in the Hub. Additionally, the Coordinator is responsible for managing volunteer scheduling and supervision.  All Hub staff are responsible for working as part of a team to monitor the safety and security of participants, staff, and volunteers by actively observing who is coming in and out of the space and staying in direct communication with staff throughout the building.

Essential Duties and Responsibilities

Create and manage hospitality schedule which includes
  scheduling of assigned volunteers, students, interns and staff assigned to
  hospitality shifts.

  as point person for volunteer and intern personnel once on-boarded, including
  on-site training, scheduling for all shifts/departments, assigning to
  specific areas on site, and managing while on site.  Coordinate with PHOME Volunteer

  bathroom, shower, and laundry use at all times, and manage the scheduling for
  each service in tandem with the Lead receptionist or other staff.

On- site support for peer staff assigned to hospitality

Orient participants to hospitality services, and uphold a
  standard of a clean, safe, and respectful environment

  sort, and distribute hospitality donations, and maintain well-stocked inventory
  to ensure items do not run out.

  the clothing room, giving out clothes at designated times and on an as-needed

Keep sign-in records of individuals using hospitality
  services, as well as other relevant documentation.  Ensure documentation is entered into
  electronic record keeping system.

Become well-acquainted with Hub participants to better
  serve each individual

Maintain situational awareness at all times and use
  de-escalation strategies to maintain a calm and welcoming environment,
  conducting individual interventions as needed

  communication with key staff throughout the Hub while on shift,
  and c
ommunicate with Peer Staff prior to shift’s end to ensure
  a seamless transition between staff

  in weekly staff meetings

  duties as assigned


Minimum Qualifications

High School or GED and demonstrated
  experience in the social service system and the homeless provider network

2-3 years of experience with volunteer
  coordination or other scheduling management

Ability to
  build trusting relationships with people from diverse backgrounds and
interpret cross-cultural influences in a helpful manner

Excellent listening, communication skills, collaboration, and teamwork 

Strong organizational skills

Ability to manage crisis situations

Ability to lift or move equipment/materials weighing up to 50 lbs., Ability to push/pull carts weighing up to 100 lbs., Ability to climb stairs

Sense of humor

Preferred Qualifications


BA Preferred


Project HOME is an Equal Opportunity Employer


The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.  Join us!  Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Pay Type Hourly
  • Philadelphia, PA 19104, USA