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Business Manager Field Solutions

Bristol, IN 46507, USA Req #473
Friday, August 28, 2020
Utilimaster embodies a lean culture - not just a lean manufacturing process - to ensure everything from our product planning, to our engineering protocol, to our final assembly and finish processes are highly efficient and carry with them the demand for continuous improvement. 
Although publicly traded, we're entrepreneurial in spirit and carry the core beliefs that hard work and accountability pay off.  We take personal pride in every vehicle we build, every partnership we secure, every process we advance, and every owner and driver we empower to command their road.

  • Medical
  • Dental
  • Vision
  • Flexible Spending Account
  • Life Insurance and Accidental Death and Dismemberment
  • Short Term Disability
  • Long Term Disability
  • 401(k)
  • Tuition Reimbursement
  • Employee Stock Purchase Program
  • Dependent Scholarships
  • Quarterly Bonus
  • Holiday Pay
  • Vacation Pay
  • Purchased Vacation
  • Employee Assistance Program


This position will be responsible for leading and developing the Field Service teams to include project planning, coordinating and managing the day-to-day operations while delivering best in class field services and fleet optimizations that deliver profitable sales and client satisfaction.


  • Lead the development and implementation of the field service sales and operations plan.
  • Manage level 2 leaders who are directly responsible for field service technicians focused on the core product line and the upfit product line
  • Effectively manage Field Service Team responsibilities so that all requirements for cost, schedule, safety, quality and environmental responsibilities are met.
  • Available at any time, day or night, seven days a week, to field questions and concerns from team members and customers.
  • Work with customers to create a win-win outcome for every Field Service project.
  • Manage all aspects of the Field Service Teams when teams are in the field.
  • Identify and amass tools needed to complete each Field Service project. Manage tool and equipment maintenance and the tool inventory control system for all Field Service tools and equipment.
  • Perform all duties related to Field Service Teams for multiple active projects with no detrimental impact on any one project.
  • Act as point person for Field Service Teams and on-site customer communication.
  • Able to coach and mentor all positions within a Field Service Team.
  • Lead the planning, communication, and execution of the Field Service Team schedule to all internal and external customers.
  • Prioritize work to ensure tasks are completed in the most productive sequence.
  • Ensure that maximum value is derived from all projects by maintaining the balance between efficiency and quality.
  • Assist in the continuous improvement of the Field Service model by drawing on experience and industry best practices.
  • Continuously promote and engage in behaviors that drive improvement.
  • Manage logistics to stabilize cost in all forms, including team travel, freight and equipment transportation.
  • Build sound relationships with all customers both internal and external.
  • Complete the evaluation process for Field Service Team members.
  • Solve complex problems that arise within Field Service Teams with minimal supervision.
  • Monitor staffing levels and productivity for each Field Service Team, including assisting in the preparation of business plans related to staffing when appropriate.
  • Lead the monitoring of departmental performance objectives as they relate to Field Service Teams. Further, identifying and executing corrective action plans when the department’s performance falls short of the goal.
  • Able to travel on short notice. During travel, able to professionally represent Utilimaster.
  • All other tasks assigned


  • Dedication to delivering customer satisfaction with speed and excellence.
  • Presents information that is solutions focused.
  • Acts as an agent of change and embraces challenges with a positive outlook.
  • Possess a strong product knowledge of the operation and assembly of Utilimaster products.
  • Requires knowledge of engineering tools, processes, data structures, and data sources.
  • Understand detailed product information flow and structure of bills of materials and network systems.
  • Ability to problem solve for long term sustainability.
  • Strong leadership and leadership skills.
  • Excellent written and verbal communication skills.
  • Must be detailed and accuracy oriented.
  • Empathetic to internal and external customer feedback and issues.
  • Ability to remain stable and focused in a high stress environment.
This job description is intended to outline those functions typically performed by individuals assigned to this classification.  This description is not intended to be all - inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility. Utilimaster reserves the right to change or assign to this position as required.

Utilimaster is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, Veteran status or disability. 

Other details

  • Job Family Customer Service
  • Job Function SGA
  • Pay Type Salary
  • Bristol, IN 46507, USA