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Technical Support Specialist

Bristol, IN 46507, USA; Charlotte, MI 48813, USA Req #358
Monday, July 27, 2020
Spartan Motors embodies a lean culture - not just a lean manufacturing process - to ensure everything from our product planning, to our engineering protocol, to our final assembly and finish processes are highly efficient and carry with them the demand for continuous improvement. 
Although publicly traded, we're entrepreneurial in spirit and carry the core beliefs that hard work and accountability pay off.  We take personal pride in every vehicle we build, every partnership we secure, every process we advance, and every owner and driver we empower to command their road.

WE OFFER A GENEROUS SUITE OF BENEFITS WHICH INCLUDE:
  • Medical
  • Dental
  • Vision
  • Flexible Spending Account
  • Life Insurance and Accidental Death and Dismemberment
  • Short Term Disability
  • Long Term Disability
  • 401(k)
  • Tuition Reimbursement
  • Employee Stock Purchase Program
  • Dependent Scholarships
  • Quarterly Bonus
  • Holiday Pay
  • Vacation Pay
  • Purchased Vacation
  • Employee Assistance Program

SUMMARY:
The Technical Support Specialist position is responsible for receiving, recording, and reconciling customer / end user technical questions on use and implementation of computer products, in a timely and professional manner.


JOB RESPONSIBILITIES: 
• Answer incoming customer telephone calls in a courteous and professional manner
• Assist customers/end users with questions on product installation, usage, and implementation
• Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
• Answer customer inquiries and provide appropriate technical and/or product-related information
• Rely on instructions and pre-established guidelines to perform the functions of the job
• Escalate complex inquiries
• Research and resolve customer complaints
• Obtain customer feedback information
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in helpdesk tracking system
• Organize and maintain a file system; correspondence, and other records
• Maintain working knowledge of products and/or services
• Prepare reports and correspondence, as needed
• Other tasks as assigned

This job description is intended to outline those functions typically performed by individuals assigned to this classification.  This description is not intended to be all - inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.  Spartan Motors reserves the right to change or assign to this position as required.

Spartan Motors Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, Veteran status or disability. 

Other details

  • Job Family IT
  • Job Function SGA
  • Pay Type Salary
  • Bristol, IN 46507, USA
  • Charlotte, MI 48813, USA