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Patient Accounts Admissions Liaison

Westborough, MA, USA Req #1588
Thursday, July 30, 2020

Since 1969, Spectrum Health Systems, Inc . has been a leader in the field of alcohol and drug abuse treatment. Our mission is to provide the highest quality of services to individuals seeking treatment for substance abuse and/or mental health issues. We assist our clients in achieving sobriety, sustaining recovery, and fulfilling personal goals in order that they may lead healthier, more productive lives.At Spectrum Health Systems, we take great pride in our organization and in our work. We believe that providing the highest quality service and ensuring that our actions and behaviors are always client-focused place our organization ahead of the rest.

Spectrum operates an innovative, private residential treatment facility for adults with substance abuse disorders. Located in Westborough Massachusetts, the New England Recovery Center (NERC) offers individualized, cutting-edge services including medically managed detoxification and inpatient rehabilitation all in a state-of-the-art free standing facility.

Spectrum is seeking personable, engaging & energetic individuals for the new position of Patient Accounts Admissions Liaison!

The Patient Account Admissions Liaison is responsible for maintaining the highest level of customer service and hospitality by being the first point of contact for all incoming inquiries and requests for services. This unique role is also responsible for working with the appropriate clinical, nursing, and medical staff to ensure all admissions meet clinical and ASAM Patient Placement Criteria for admission. This position also works closely with the marketing, alumni, and clinical department to ensure continuous feedback on call quality, outbound referrals, and discharging clients. Must be able to work the hours required to meet the business needs of the organization.

The Patient Accounts Admissions Liaison is responsible for managing the effective flow of communication and data within the following areas: Patient Accounts, Benefits
Verification, Cash Collections. Verifies patient insurance eligibility and patient responsibility. Collects all applicable copays, coinsurance and deductibles at time of service. Tracks daily weekly patient accounts collections. Processes all credit card, check and cash collections daily. Maintains a daily Cash Receipt Log. Meets with patients for payment agreements when necessary. Assist with patient inquires as needed regarding insurance and/or financials. Works closely with clients & their families to answer billing inquiries. Works closely with the Billing Department to help resolve billing inquiries and issues

The schedule for this position will be Monday-Friday 8:00am-4:30pm.
Spectrum offers comprehensive benefits including, but not limited to: health/dental/vision/disability insurances, paid time off, 401k with company-contribution, and tuition reimbursement/assistance.  


  • Bachelor's degree preferred, HS Diploma/GED required. 
  • Two years experience in substance abuse or mental health field preferred
  • Experience in a sales or marketing role preferred
  • Must have excellent verbal, social and writing skills.
  • Working knowledge of computer programs such as Microsoft Word and Excel preferred
  • Must display the use of appropriate independent judgment to determine appropriate course of action in resolving problems and in emergencies
  • Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with clients, families, staff and regulatory agencies

Spectrum Health Systems is an equal opportunity at will employer and does not discriminate against any employee or
applicant for employment because of age, race, religion, color, disability,sex, sexual orientation or national origin. 

Other details

  • Job Family Clerical
  • Job Function Program Secretarial, Clerical
  • Pay Type Hourly
  • Min Hiring Rate $18.00
  • Max Hiring Rate $18.00
  • Travel Required No
  • Required Education High School
  • Westborough, MA, USA