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INVESTIGATOR-Surveillance- Graveyard Shift

Tribal, 2 Kwaaypaay Court, El Cajon, California, United States of America Req #1196
Friday, August 7, 2020
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time.  Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.   

One attribute that remains unchanged, however, is Sycuan's sense of community.  Sycuan is more than just a business.  Sycuan is a community of people working together toward a common goal.  Whether you work in our state-of-the-art  Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

 

Observes through closed circuit television all areas of the Casino and parking lots related areas  

 

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

 

  1. Ensures compliance with state and federal gaming regulations by maintaining recording status of video equipment through proper use of cameras and video switching equipment, scanning areas equipped with camera surveillance equipment and seeking any irregularities, crimes or cheating activity, ensuring that team members comply with established policies, procedures, and rules, and reporting any observed irregularities to the Surveillance Supervisor. - 20%
  2. Maintains the security of Casino assets by advising appropriate casino team members when immediate action can be taken to resolve any error or irregularity, and assisting security personnel via radio in the apprehension of a suspect observed by surveillance in the act of committing a crime, gaming irregularity or other violation. - 20%
  3. Records video footage of any irregularities observed and generates reports in writing by monitoring security and slot department radio communications to initiate video coverage of incidents in progress, maintaining recorded video coverage of fills, crediting of chips, and transfers of cash, and reporting any irregularities observed. – 20%
  4. Conducts investigations of cheating, criminal activities, procedural violations, and any matter that threatens Tribal assets by reviewing video footage of reported or observed incidents, recording observations via Digital Video Recording (DVR) system to provide proof or evidence of cheating activity and/or dishonest or improper activities by team members and/or guests, and generating a report for the Surveillance Investigator Supervisor and/or Director of Surveillance. - 20%
  5. Assists Casino Management in resolving player disputes or discrepancies in gaming activities and other Casino areas by consulting video footage of incidents and relaying information to appropriate sources. - 20%  

Job Specifications:

Education and Experience:

Essential:

 

  • High School diploma or G.E.D.
  • 6 months surveillance experience in a gaming environment 

Desirable:

  • Certificate of completion from a recognized school of casino games
  • Table games experience 
  • Investigative experience 

Skills and Knowledge:

Essential:

 

  • Must possess excellent observation skills
  • Knowledge of gaming laws, regulations and procedures
  • Must possess excellent judgmental, analytical and decision-making skills
  • Ability to review videotape and correctly determine details of incidents
  • Ability to properly decipher procedural violations and methods of cheating
  • Ability to maintain confidentiality
  • Ability to communicate effectively in the English language
  • Ability to accept constructive criticism
  • Ability to make well reasoned and thought out decisions
  • Ability to operate sophisticated surveillance equipment
  • Ingenuity and creativity in terms of the investigative process
  • Excellent observation skills
  • Ability to sit at a computer for up to 8 hours
  • Ability to evaluate situations and institute the necessary steps to protect Tribal assets
  • Ability to prepare detailed, concise, complete and grammatically correct reports

Desirable:

  • Working knowledge of table games rules and procedures
  • Computer knowledge/skills
  • Knowledge of CCTV equipment 

Supervisory/Managerial Accountability:

Direct:    None

Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

Other details

  • Pay Type Hourly
  • Tribal, 2 Kwaaypaay Court, El Cajon, California, United States of America