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Tribal, 2 Kwaaypaay Court, El Cajon, California, United States of America Req #1154
Friday, August 14, 2020
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time.  Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.   

One attribute that remains unchanged, however, is Sycuan's sense of community.  Sycuan is more than just a business.  Sycuan is a community of people working together toward a common goal.  Whether you work in our state-of-the-art  Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Job Purpose: 

Supervises and monitors healthcare services provided to patients by medical assistants and staff

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan management at any time.)

  1. Collaborates with managers, medical staff, and clinical leaders in decisions pertaining to clinic structure and processes
  2. Participates in the development and implementation of the clinic plan for provision of patient care
  3. Implements an effective and ongoing performance improvement program to monitor, evaluate, and improve the quality and appropriateness of care delivered to patients of the clinic
  4. Supervises and monitors healthcare services provided to patients by medical assistants and ensures proper procedures are performed in accordance with established protocols
  5. Develops and supports staff programs that upgrade and develop staff knowledge and skills for personnel performance improvement and leadership
  6. Reviews medical intake data for completion by medical assistants to ensure appropriate screening of patients prior to visit with medical providers with an emphasis on quality and accuracy
  7. Supervises the delivery of medical provider orders to patients by medical assistants
  8. Supervises the delivery of laboratory services to patients by medical assistants, and in the absence of a laboratory technician, ensures appropriate and accurate lab services are provided
  9. Supervises and ensures adherence by staff to standards for infection control in accordance with local, state and federal OSHA regulations
  10. Provides training and orientation to medical assistants upon new hire and annually and informs the Medical and Clinical Directors of additional training needs
  11. Acts as an Electronic Health Records (EHR) Super User and trains staff members to use EHR as needed
  12. Monitors staff performance and provides instruction, guidance, and corrective action to staff members as needed
  13. Prepares annual performance evaluations for staff members for review by the Medical and Clinical Directors and conducts approved evaluations
  14. Prepares disciplinary actions for review by the Medical and Clinical Directors and provides staff members with approved disciplinary actions
  15. Addresses and assists in the resolution of personnel issues as needed
  16. Performs, administers and documents tests, treatments and diagnostic procedures according to established protocols
  17. Manages immunization program and provides reports to appropriate agencies
  18. Assists medical providers with exams and minor surgical procedures as needed
  19. Assists with back office duties and front desk coverage as needed
  20. Processes provider referrals according to established procedure as needed
  21. Assists with the preparation of reports for quality measures and HEDIS as requested
  22. Participates in health conferences
  23. Attends full staff and departmental meetings
  24. Participates as a member of internal and external committees related to quality management functions

Job Specifications:

Education and Experience:


  • Current California Vocational or Registered Nurse License
  • Current CPR Certification
  • 3 years of experience working in a medical office or community clinic
  • 2 years of supervisory experience


  • Tribal clinic experience
  • Phlebotomist certification

Skills and Knowledge:


  • Working knowledge of applicable Federal, State, Local and Tribal laws and regulations
  • Working knowledge of common safety hazards and ability to implement effective preventative measures
  • Ability to maintain confidentiality
  • Willingness to report unsafe, unethical, fraudulent, or unlawful behavior or activity
  • Ability to work independently or as a part of a team
  • Ability to prioritize and perform multiple tasks
  • Ability to complete forms and documents
  • Ability to conduct effective oral presentations
  • Excellent English written and oral communication skills
  • Ability to appear for work on time
  • Ability to maintain professionalism and composure
  • Ability to accept constructive criticism
  • Proficiency in MicroSoft Office Suite applications
  • Knowledge of electronic medical records management
  • Excellent time management and organizational skills
  • Ability to communicate and interact effectively with patients, staff and Clinic personnel
  • Ability to demonstrate leadership and guidance to staff
  • Proficiency in basic math including addition, subtraction, multiplication, and division
  • Ability to meet deadlines
  • Ability to walk and stand for up to eight hours at a time
  • Ability to lift up to 50 lbs.


  • Multi-lingual

Supervisory/Managerial Accountability:

Direct:          Medical Assistant I, Medical Assistant II, Lead Medical Receptionist, Radiology/Laboratory Technician, Referral Care Coordinator

Indirect:        None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

Other details

  • Pay Type Salary
  • Tribal, 2 Kwaaypaay Court, El Cajon, California, United States of America