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Senior Specialty Claims Consultant

Itasca, IL, USA Req #13126
Tuesday, June 16, 2020
Our Professional Liability Claims Department is seeking a Senior Specialty Claims Consultant to join our growing team in our Itasca, IL offices.

Position Summary:
Fully responsible for the investigation evaluation negotiation and resolution of specialty claims which are the most complex in coverage and represent the company’s largest damage exposures. The claims could originate anywhere in the country and often require field consultation field investigation and providing a high level of technical oversight to many professionals throughout the country.

This is a full-time, exempt role.

Responsibilities/Essential Functions:
Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
May be involved in the oversight of technical work of other Liability Adjusters.
Will be involved in the direct handling of our most complex claims.
Approve reserves and settlements over the other Liability Adjuster’s authority.
Interpret and execute strategies of higher-level management.
May publish white papers to set company-wide policy on handling of certain large losses and/or work on special projects.
Accountable for making decisions that impact the short-term and long-term results of the company.
Work with product management to enhance Line of Business loss results.

Position Requirements:
Typically has 8-10 years professional liability experience.
Bachelor’s degree or equivalent experience.
Dedicated to meeting the expectations and requirements of internal and external customers.
Makes decisions in an informed confident and timely manner.
Maintains constructive working relationships despite differing perspectives.
Strong organizational and time management skills.
Ability to negotiate skillfully in difficult situations with both internal and external groups.
Demonstrates ability to win concessions without damaging relationships.
Demonstrates strong written and verbal communication skills.
Promotes and facilitates free and open communication.
Understanding of applicable statutes regulations and case law.
Thinks critically and anticipates recognizes identifies and develops solutions to problems in a timely manner.
Easily adapts to new or different changing situations requirements or priorities.
Cultivates an environment of teamwork and collaboration.
Operates with latitude for un-reviewed action or decision.
Proficient in MS Office Excel Word Internet etc.
Proficient using Claims systems (i.e. CSS PMS etc.).

EEO statement:

“The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office. 

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Other details

  • Job Function Claims
  • Pay Type Salary
  • Required Education Bachelor’s Degree
  • Itasca, IL, USA