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Director - Claims Reporting & Analytics

Worcester, MA, USA Req #13238
Thursday, August 13, 2020

Our claims analytics team is seeking a Director of Data& Analytics to join our growing team in our Worcester, MA offices.

Position Summary:

The Director of Data & Analytics will focus on solution design and implementation support for our advanced analytics projects . Responsibilities include identifying and communicating potential areas of opportunity to leverage advanced analytics tools and AI and building out new analytic capabilities in order to support/influence our claims strategy and long-term roadmap.

This is a full-time, exempt role.

Responsibilities/Essential Functions:

  • Diagnose and understand issues through the analysis of company and industry experience and recommend action.

  • Collaborate with business partners to identify and solve business problems.

  • Lead meetings and provide consulting with internal and external customers to discuss solution design.

  • Perform liaison function between Claims and a variety of business partners, external resources and technology, to influence strategy and long-term roadmaps.

  • Oversees the preparation of necessary systems specifications.

  • Responsible for communicating results/issues to upper level management.

  • Provides coaching to team on standard practices and development of problem-solving techniques.

  • Develops a broad base of industry & technology knowledge as well as current economic and business trends.

  • Acts as a change agent and effectively focuses the resources during times of transition and change.

Position Requirements:

  • Bachelor's degree in a relevant technical field. Master's Degree preferred.

  • 8+ years of experience in analytics roles.

  • Strong people management skills; effective at coaching and motivating staff.

  • Possesses a detailed understanding of analytics concepts/methods and the ability to research and employ new techniques depending on project requirements.

  • Excellent communication skills in written and presentation form.

  • Advanced skills using Microsoft Office; specifically, Excel.

  • Intermediate level programming skills, including the ability to develop and automate processes.

Key Competencies:

  • Analytical Thinking - Applies analytical techniques (e.g., separating a complex whole into its parts or elements to resolve problems or issues).

  • Communication - Ability to express concepts (e.g. business, technical and other), ideas, insights, opinions, and conclusions, so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas.

  • Relationship Building - Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals.

  • Influences Others - Communicates ideas or positions in a persuasive manner that builds support, agreement, or commitment. Ability to influence without direct authority and drive favorable business outcomes.

  • Results Oriented - Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization's standards, or current industry standards. Exhibits a true sense of competitiveness and a drive for results. Commitment to driving results based on data driven decisions. Ability to multi-task on multiple critical deliverables and delegate responsibilities where appropriate.

EEO statement:

“The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office. 

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Other details

  • Job Function Information Technology
  • Pay Type Salary
  • Required Education Bachelor’s Degree
  • Worcester, MA, USA