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000480-Document Management-Operations Associate I

Westlake, OH 44145, USA Req #439
Thursday, September 17, 2020
Equity makes a difference in our client’s lives by helping them reach financial freedom through the inclusion of Alternative Investments and educating clients on the options available. We have a world class online investing portal called myEquity that helps clients manage their accounts and Equity University is the ultimate resource for wealth building and self-directed IRA investing education. You will have the rewarding opportunity to help our clients navigate the world of non-traditional investing.Equity also has a strong value based culture where associates are asked to be innovative, do the right thing for our clients and all within a fun and supportive environment. Our leaders come from a wide variety of well known organizations in the Banking, Investment and Operations industries and are all committed to the growth and development of our associates.
The Operations Associate I, Document Management processes client requests accurately, efficiently, and in accordance with documented processes and procedures; provides exceptional service to our clients via phone and email; maintains documentation. Processes and reviews high volumes of standard tasks and transactions.
Files and safe keeps original documents on behalf of clients
Researches client account information to ensure accurate processing
Handles incoming and outgoing client correspondence in a timely and efficient manner
Indexes information into company systems based on set parameters for the incoming or outgoing request
Assists other members of the department in daily roles
Operates in a fast-paced environment and meets or exceeds pre-determined service levels
Assists Team Lead and Supervisor with resolving client issues, research, and responding to colleagues’ requests
Creates new processing actions from the scanning and indexing of physical and electronic documents
Prioritizes document requests that are expedited or otherwise urgent to meet client investment needs
Creates outgoing mail to send to clients and contra firms and forwards mail received for clients as required
Scans images/documents for new processing requests and stores documents in client account records
Performs other duties as assigned

Education and Experience:
High School Diploma or equivalent
Minimum 1 year of experience in the retirement and/or financial industries 

•     None required

Basic level proficiency in Microsoft Office 
Intermediate 10 key skills 
Able to type at least 45+ WPM preferred
Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Westlake, OH 44145, USA