Manager - NE_Thrift Store Department-401

JOB SUMMARY:

Plans,
administers, monitors, and evaluates the day-to-day operations of a Family
Store with a limited staff ensuring compliance with established policies and
procedures;assist in preparing and maintaining the store budget, processes , displays, and prices donated items
to ensure a reasonable financial return on the sale of store items; assists
customers in a polite and friendly manner; prepares store displays that are
attractive, neat, and orderly; rotates and re-stocks store merchandise to
ensure quick turnover; ensures the accountability and security of all store items
and funds. May serve as a lead worker to
volunteers, beneficiaries, and/or subordinate store personnel.

ESSENTIAL FUNCTIONS: This
job description should not be interpreted as all inclusive. It is intended to identify the essential
functions and requirements of this position.
The incumbents may be requested to perform job-related responsibilities
and tasks other than those stated in this job description.

Administers and
monitors the day-to-day operations of a Family Store; meets sales, production,
and expense budget goals, maintain a profitable operation, serves as lead
worker to volunteers, beneficiaries, and/or subordinate store personnel; trains
and instruct staff in the proper methods and procedures for performing work;
inspects work in progress and upon completion for accuracy and completeness.

Plans,
supervises and participates in the layout and display of store merchandise;
ensures that stock is routinely rotated and ensures that prices encourage the
desired level of stock turnover; plans, organizes, and supervises the
preparation of displays for special promotions or seasons; notifies the
warehouse personnel of low-stock items.

Be well-versed
in, and ensure compliance to, Guide to Family Store & Donation Centers
Operations manual and all other Salvation Army policies and procedure
manuals including verbal and written warnings.

Supervises and
participates in the receiving, sorting, pricing, and distribution of donated
items in the warehouse; ensures that items are processed in a timely manner and
in compliance with established policies and procedures.

Schedules
donation pick-ups; ensures the accountability of all donated items; ensures
donations are collected in compliance with established policies and procedures.

Assists
customers purchasing items from The Salvation Army by ringing-up sales
utilizing a cash register; collects monies, counts change and prepares
receipts; prepares and packages purchased items; prepares and balances the cash
drawer and runs routine register print-outs; prepares and delivers bank
deposits; ensures the security and accountability of all cash register funds
and sales records in accordance with established operating procedures.

Prepares,
processes and maintains various sales records, tax forms, and social service
vouchers; prepares routine sales reports as directed.

Maintains the
neatness and security of the cash register area; ensures that forms, bags, etc.
are adequately stocked.

Assists
customers by explaining store policy and responding to questions regarding the
pricing and/or purchasing of items; ensures that all customers visiting the
store have a pleasant experience.

Assists
customers who are donating items to The Salvation Army; directs customers to
the proper loading/unloading area, may assist with hauling donations to the
storage area; prepares and provides tax receipts as needed.

Places and
arranges items in the store as directed; checks all store displays to ensure
that items are maintained and displayed in a neat and orderly manner; rotates
and/or rearranges stock as directed; returns items to the proper location after
customer's have handled.

Provide
training, direction and supervision for new employees and unpaid staff along
with retraining personnel as needed.

Answers the
store telephone in a tactful and courteous manner; assists customers by
responding to questions and providing directions and/or general information;
may schedule and record donation pick-ups.

Cleans all
display racks and shelves; sweeps and mops floors; cleans windows and mirrors;
ensures that the store is maintained in a clean and inviting manner.

Opens and/or
closes store doors in accordance with the store schedule.

Prepares and
maintains a variety of Family Store sales reports, records, logs, etc.; ensures
the accuracy, completeness and timeliness of the same.

Receive
applications, participate in interviewing of applicants and report on suitably
for employment to the Administrator, Supervisor or designate.

OTHER RESPONSIBILITIES:

Maintains
inventory of supplies and equipment for the store and warehouse operations.

Attend manager
meetings and keep store personnel informed of new policies and directives.

Performs other
related work as required.

MATERIALS AND EQUIPMENT:

General Office
Equipment Cash
Register

Price-Gun Calculator

MINIMUM QUALIFICATIONS REQUIRED:

EDUCATION AND EXPERIENCE:

High School
diploma or G.E.D.

and

Two years
progressively responsible experience working in a retail store environment with
at least one year experience in a supervisory capacity,

or

any equivalent
combination of training and experience which provides the required knowledge,
skills, and abilities.

LICENSES AND CERTIFICATIONS:

None.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of the
principles and practices of retail store management.

Knowledge of the
principles and practices of effective customer relations.

Ability to
prepare and maintain accurate and complete bookkeeping records.

Ability to
evaluate overall store operations in order to detect deficiencies and implement
appropriate corrective action.

Ability to price
donated merchandise reasonably and fairly.

MENTAL AND PHYSICAL ABILITIES:

Ability to meet
attendance requirements.

Ability to read,
write, and communicate the English language.

Confident in using math skills to ensure the
understanding of budgeting.

Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting or operating a vehicle.

WORKING CONDITIONS:

Work is
performed in a normal store environment where there are little or no physical
discomforts associated with changes in weather.

All employees recognize that The Salvation Army is a
church and agree that they will do nothing as an employee of The Salvation Army
to undermine its religious mission.