Coordinator-Quality Services (SYN961)
Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.
VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth.
VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work.
Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.
Volunteers of America is an Equal Opportunity Employer/Vets/Disabled
The Coordinator is responsible for the quality activities for the Youth Services Programs and assists in division-wide quality activities under the direction of the NNJ quality director.
The position requires a Bachelors degree in a related field, two years of experience in supervision of social service programs and demonstrated ability in the areas of written and verbal communication as well as excellent interpersonal skills. The position requires knowledge of and proficiency in all Microsoft Office Programs.
Conduct internal audits and mock surveys as assigned by the quality director, assisting with on-site remediation when possible.
Provide status reports and work plans to quality director, program director, and assistant vice president.Maintain a data base including all youth program forms.
Assist in reviewing intakes, tracking admissions and evaluating the delivery of therapeutic services as appropriate to the scope of practice.
Provide training in COA, organizational, and funder standards.
Participate in division-wide committees including site safety, incident review, performance improvement, and infection control.Track all incidents in the incident grid and prepare graphs.
Participate in performance improvement initiatives including satisfaction surveys, youth services outcomes, and performance improvement teams as assigned.
Assist in reviewing and revising policies and procedures on a yearly basis.
Assist in internal investigations.
Other related tasks as assigned.
Volunteers of America offers a comprehensive benefits package to help protect you and your family, top-notch training opportunities, and an energetic and professional work environment.
- Pay Type Salary
- Job Start Date Friday, April 17, 2020
- Rahway, NJ 07065, USA