Front Desk Supervisor (BSH883)
Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.
VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth.
VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work.
Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.
The Front Desk Supervisor coordinates the operation of the program during the assigned shift.
High school diploma or GED plus one year relevant experience working in a similar capacity in a social services setting. Supervisory experience required. Must possess good interpersonal skills and basic computer knowledge. Certifications in security, CPR/First Aid, and Fire Safety (F-80), etc., also required, in accordance with regulatory mandates covering this program site.
This position does not have supervisory responsibilities.
The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.
1. Supervise all front desk staff activities to ensure adherence to policy and procedures.
2. Ensure proper documentation of front desk activities.
3. Provide emergency assistance to residents as needed and supervise incident management system.
4. Monitor building safety.
5. Conduct rounds at residence as assigned
6. Perform other related duties as requested.
Expected Results of Principal Responsibilities:
1. Front desk activities are performed accurately and completely.
2. Front desk activities are accurately documented.
3. Emergency resident needs are met and incidents properly documented.
4. Building safety is monitored and maintained.
5. Emergency situations are responded to according to agency policy.
6. All other related tasks are completed on time and accurately.
While performing the duties of the job, the employee will be in a housing shelter environment.
While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers, clients and/or vendors. This is an active position and requires sitting, standing, bending and walking. The employee must occasionally lift and/or move items up to 20 pounds.
This is a full-time position.
- Pay Type Hourly
- Job Start Date Wednesday, May 27, 2020
- Brooklyn, NY, USA