America-Greater New York (VOA-Greater New York) is the local affiliate of the
national organization, Volunteers of America, Inc. and is one of the largest
providers of human services in the metropolitan New York area. Founded in
New York City in 1896 as a charity staffed by volunteers tending to the city’s
poor, today VOA-Greater New York has 1,300 paid staff that provide
life-changing, often life-saving services through 80 programs in New York City,
Westchester County and Northern New Jersey.
VOA-Greater New York services extend to survivors of
domestic violence; individuals and families — including veterans —
experiencing, or at risk of homelessness; people living with HIV/ AIDS,
behavioral health, and substance use issues; adults with developmental and
intellectual disabilities; preschoolers with developmental delays; older adults
on limited incomes, many with a history of homelessness; and at-risk
VOA-Greater New York expands, and introduces new services
in response to community needs. As such, it is at the forefront of building
affordable, supportive housing for seniors; providing a service-rich continuum
of care for formerly homeless veterans; and expanding its services for those
recovering from domestic violence. Battle Buddy Bridge®, a peer counseling
program for veterans, and the work VOA-Greater New York is doing to raise
awareness of the impact of Moral Injury, are examples of the organization’s
responsiveness, creativity and life-altering work.
Many of VOA-Greater New York’s programs are nationally
recognized and meet the rigorous standards of accrediting bodies CARF, COA and
the NAEYC. Operation Backpack® is the organization’s signature community
service campaign that ensures every student who calls a NYC shelter “home” has
a new backpack full of supplies in time for the first day of school.
The Client Care Coordinators will enhance existing services to include a thorough assessment of families’ long term goals at intake and development of service plan to incorporate small achievable tasks leading to permanent housing with enrollment and/or referrals to community resources.
The position requires a Master’s Degree in Social Work with current LCSW licensure, minimum of 2 years of experience with knowledge of adult, child and adolescent development, emotional/behavioral health and mental health, family dynamics, parent-child relationships, diagnostic classifications. In addition the position requires a reasonable combination of skills in the following areas: strengths based, solution focused, and family centered practice; experience working with diverse client populations; knowledge of child welfare policies, regulations, safety, permanency, and well-being.
This position does not have supervisory responsibilities.
The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.
1. Manage a caseload.
2. Complete psychosocial for all families in shelter. Develop individualized service plan to focus on recovery and wellness.
3. Complete Assessment Summary and make determination on type of intervention needed for each family.
4. Maintain service documentation to include client progress notes, observations and interactions about clients and incident reporting when necessary.
5. Provide on-call crisis intervention support.
6. Participate in individual service coordination activities, including vocational and educational services and support recreational and/or socialization activities.
7. Develop community linkages.
8. Refer families to appropriate community providers to address family needs.
9. Perform other related duties as assigned.
Expected Results of Principal Responsibilities:
1. Clients’ wellness is increased through empowerment and skill development to maximize recovery.
2. Client develops improved life-skills and is better able to manage his/her daily life. Services provided are consistent with each individual’s strengths, needs, abilities and preferences.
3. Clients are provided with behavioral health services based on evidence based practices.
4. Program staff are informed of clients’ progress.
5. Clients arrive at their scheduled appointments and are picked up on time.
6. Activities and services provided meet each individual service needs.
7. Health records (charts) are kept up to date and accurately reflect all services provided.
8. Services provided meet all funding requirements and accrediting body standards.
9. All other related tasks are completed on time and accurately.
While performing the duties of the job, the employee will be in an office and transitional housing shelter environment. Activities occur inside and outside.
While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers and/or vendors. This position requires sitting, standing and walking. The employee must occasionally lift and/or move items up to 20 pounds.
This is a full-time position.