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Administrative Assistant I (JNSP302)

Queens, NY, USA Req #789
Tuesday, June 30, 2020

Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.

VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth. 

VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work. 

Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.

The Administrative Assistant provides a high level of administrative support to the program staff.  The Administrative Assistant works closely with the Program Director, Associate Program Director and Associate Director of Operations to ensure administrative support activities effectively supports the overall operation of the program. 


Bachelor’s degree and two years’ experience in a related field, or associate’s degree and five years relevant experience. Must have excellent written and verbal communication skills, the ability to work well with others, and prioritize and take initiative. Advanced knowledge of Microsoft Word (using style, graphics, tables and templates), beginning knowledge of Excel (using formulas, formats, and charts), and basic PowerPoint skills are required. Ability to create reports using these applications is necessary. 

  1. Manage office operations
  2. Manage systems data collection and reporting and conduct audits of program systems and processes
  3. Coordinate information flow to include rerouting of issues to appropriate persons and resolving problems as authorized by supervisor.
  4. Process incident reports
  5. Provide information about resources and services
  6. Coordinate meetings and complete meeting minutes; coordinate special events for the program
  7. Monitor program performance targets, outcomes and trends
  8. Identify donations or other tangential funding to support the program and clients
  9. Perform other related duties as requested

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

  • Job Family Administrative Assistant
  • Pay Type Hourly
  • Required Education Associate Degree
  • Job Start Date Wednesday, July 1, 2020
  • Queens, NY, USA