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Professional, CRM Business Analyst

Virtual Req #589
Friday, August 7, 2020
Be a part of the transformation at MVP Health Care®. MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Vermont and are powered by the ideas and energy of more than 1,700 employees. We employ talented people  with diverse backgrounds and experience—tech people, numbers people, even people people—to make health insurance more convenient, more supportive, and more personal. If you’re ready to join a thriving, mission-driven company where you can create your own opportunities—it’s time to make a healthy career move to MVP.
Full-Time, Exempt


The Microsoft Dynamics Business Analyst (BA) will assist in the design, vision, strategy and implementation across multiple business domains in a fast paced and digitally transforming business. The individual may be responsible for one or more aspects of the CRM platform including project management, business analysis, configuration, data, training, documentation, and support. The candidate must be extremely detail-oriented, have the ability tomultitask, and be able to prioritize work and conversations to most effectively meet needs as the business grows. An ideal candidate is someone who isgood at understanding “what” and “why” a given business area is trying to accomplish and is then able to match it with “how” Microsoft Dynamics CRM fits into the solution.


Partner with the business areas to define user requirements and map them to CRM application functionality.

  • Perform out of the box (OOB) CRM configuration tasks and activities related to views, forms, user configuration, and processes under the guidance and structure of the CRM administration team.

  • Participate in support of the CRM platform, suggesting resolutions and helping to maintain a stable production environment.

  • Develop test plans, scenarios and regression sets based on user acceptance testing plans with associated IT partners.

  • Training power users helping them understand the CRM platform while gathering feedback in how to improve the system.

  • Stays up to date on Microsoft CRM roadmap, delivery, and system enhancements and makes recommendations as to where enhancements may be applicable to our business.

  • Coordinate with IT and/or partners on any custom development, complex customizations, and development efforts. This is a Remote position. 

    Remote Work Requirements:   

    The candidate must be able to work from home and perform the position duties in a virtual setting.  The home office setting must have reliable internet provided by the candidate.  Office equipment required to perform the job duties will be provided.  The home office setting must be a quiet, private, and dedicated workspace during the assigned work hours.

Minimum Education/Qualifications:

Bachelor's Degree preferred or equivalent in experience and education

  • Minimum Experience:

Minimum five years’ professional experience in a health-related environment or service operations. Experience and understanding of Microsoft Dynamics CRM. Ability to execute and lead User Acceptance Testing (UAT) alongside side either App Dev or Reporting/Analytics efforts. Experience in strategic planning, risk management and/or change management. Proven ability to author reporting related or IT development requirements.

Desirable Experience:

Strong project management and business analysis background. PMP, Certified BA, and/ or Scrum Master, Product Owner. Experience interfacing external vendors, partners, etc. Process engineering discipline (six sigma, lean, etc.). Entrepreneurial mindset geared toward the creation, execution, and continuous improvement. Microsoft Dynamics Certifications

Required Skills:

  • Ability to influence both horizontally and vertically within organization to keep project goals on track

  • Ability to manage multiple assignments with a high level of autonomy and independence

  • Strong leadership skills with ability to function tactically with business areas but is also comfortable with senior level staff to gain buy in and support

  • Adept in Microsoft Word, Excel, PowerPoint, and the management of data and reports

  • Exceptional skills in critical thinking and problem solving
  • Excellent organizational skills
  • Ability to formulate and express ideas clearly and effectively in verbal and written presentations
  • Skilled in decision-making, conflict resolution and meeting facilitation

  • Ability to work collaboratively and professionally

  • Able to tolerate stress in a fast-paced environment

  • Ability to create a strategy & vision and deploy it into the organization and teams
    Complete training requirements as required for this position within the required timeline.

    • Comply with applicable quality system procedures/policies


MVP Health Care is an Affirmative Action/Equal Opportunity Employer (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at

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  • Pay Type Salary